Distinct Cremations welcomes FCA regulation of the funeral plan sector

In February 2021, the Financial Conduct Authority announced that the pre-paid funeral plan sector would be regulated from 29th July 2022. Regulation of the sector has been fought for by many in the funeral industry since 2016, including Distinct Cremations’ Managing Director, Steve Wallis, who lobbied for MP support and government resolution of key issues in the sector, to prioritise protection for customers.

Consumer security is paramount

Distinct Cremations, and our parent company Westerleigh Group, serve 55,000 families each year and have been established for more than 30 years. We know how important it is for plan-holders to be looked after and feel confident that their funeral plan provider is taking measures to protect their money, no matter what the future holds.

We are proud to say that we are well-managed, strongly financed and well structured. Customers can rest assured that the money invested in their plan is safe and secure and their plan will be carried out by one of the UK's largest funeral and cremation providers. To show how confident we are and to support our customers, we have made taking out a plan with us risk-free. We have removed our cancellation fees until 31st December 2022.

Steve Wallis, Managing Director said, "I am delighted the FCA are regulating the funeral plan market as I have personally been pushing for high standards and regulation since 2017."

“Distinct Cremations confirm that we applied last year (2021) to the FCA to become an authorised and regulated funeral plan provider and we are fully supportive of the FCA’s move to regulate the funeral plan sector.”

Moving forward beyond July 2022

Funeral Plan providers that either choose not to become regulated or are unable to gain authorisation by the FCA, will not be allowed to offer funeral plans after the 29th July 2022. As one of the largest providers of funeral and cremation services in the UK market, we are open to working with the FCA to find solutions for the customers where their plan provider is unable to continue. We will consider rescue options for consumers with plans with underfunded plan providers, providing services at substantially reduced prices or finding options that allow consumers to swop their existing plan for a Distinct Cremations funeral plan.

If you are an existing Distinct Cremations funeral plan holder or are interested in taking out one of our plans, we understand you may have questions about the new FCA regulations. Answers to common questions are below and if you have any further questions, please call us on 0808 296 7221 email us on customer.relations@distinctcremations.co.uk

Our application was submitted to the FCA back in November 2021 and our Head of Compliance has been communicating with them regularly throughout the process. You can view our application here

There will be no changes to your plan and you have nothing to worry about - your funeral plan with Distinct Cremations is completely safe.

No. We will inform all of our plan holders when our application is officially approved by the FCA – and if you would like to check our status at any time, you can do so here.

Yes, all our funeral plans are safe. For lump sum and instalments up to 12 months, your funds are held securely in the Distinct Funeral Plans Trust. For 5 & 10 year instalment plans we purchase a “whole of life” policy from one of the UK's largest mutual life organisations, Scottish Friendly, to provide your chosen cremation at the time of need.

Absolutely. Taking out a new funeral plan with Distinct Cremations is completely safe.
Distinct Cremations, and our parent Westerleigh, are one of the largest funeral and cremation service providers in the UK. We have been established for 30 years and each year we help around 50,000 families.

The FCA are assessing funeral providers to ensure they are well run, well financed and well structured, and do not use bad sales practices such as cold calling. The new FCA regulations aim to ensure that all customers get the information they need to make an informed decision, your money is looked after and all plans are sold at a fair price.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star