Bereavement Support FAQs

Great service from start to finish. Very caring staff I couldn’t have asked for more during this extremely difficult time.

Tracy was excellent. Arranging and buying a cremation for yourself is quite an emotional act and Tracy was so understanding and patient. I thought I knew what option I wanted from the start but she was willing to explain other options to me. I never felt that I was being coerced into making a decision. In fact she suggested I mull over it for a few days first. Once I had confirmed my choice Tracy was kind enough to arrange that my cremation will be held at Westerleigh. I know the place and it is comforting to me now to know where I will end up. Tracy agreed to send me a hard copy of my cremation details as well as the email confirmation and to call me ten days after my payment, which she did. Excellent service and thank you very much.

Can't fault them in any way. Everything explained and delt with total respect and understanding. Special thanks to Monica your help and advice through my desperate grief has helped more than you know, thank you all concerned. J morris

Amazing service from the start. Dad already had his plan in place, this company demonstrated excellent customer service from the start of my difficult phone call. They always referred to my father as 'dad' and kept me well informed all from obtaining the death certificate, layed to rest, collection to cremation and arranged delivery of ashes on a day it suited me. Excellent service, I would highly recommend. We are both going to sort out our plans after Christmas.

Anyone who has lost someone they love deeply will understand how difficult it can be to arrange a fitting farewell to them. Right from the beginning Distinct Cremation were outstanding in their thoughtfulness and kindness and swiftly dealt with any requests from us. Everyone I spoke to was more than helpful and in particular Grace and Alice. Nothing was a problem to them and I felt that they were always just a call away. My family members were greeted with compassion at the Crematorium and the excellent team there had been briefed properly by Distinct Cremation about our wishes. The ceremony was greatly comforting for us all. From myself and my family I thank you everyone at Distinct Cremation.

I had been thinking of planning my funeral for a while but couldn't afford it. I'd seen an advert for distinct cremations and went for it, I applied online (so easy to do) and spread the cost over 5 years. So now my family doesn't have to plan anything or find silly amounts of money. Best thing I've done in a few years. Thank you distinct cremations.

Our funeral arrangements were handled with professionalism and compassion by Tracy. Everything was fully explained which made the whole process of a delicate subject easy to handle. Thank you!

The contact at the centre Maxine was very nice and helpful. Nothing was too much trouble. The delivery of David's ashes was in keeping with the service.