Your feedback helps us to improve our services. If you would like to contact us with a compliment or a complaint, you can do so below.
If we are unable to resolve your complaint within 3 working days, we will send you an acknowledgement letter and follow our full complaints handling process. Here is our handling process for recently arranged funerals and for pre-paid funeral plans.
If you are happy with the service you have received from Distinct Cremations, please consider leaving us a review on Facebook or on Google.
You may write to us at the following address
Distinct Cremations
Unit 1, Oakfield Court, Brookfield Drive, Cannock, WS11 0JN
Your complaint will be referred to our Customer Service Manager as soon as possible. If they are involved in the subject matter of the complaint, your complaint will be referred to another member of our senior management team.
We will promptly acknowledge your complaint in writing. In this acknowledgement, we will provide the name and title of the person that is handling your complaint. We will give this individual the authority necessary to investigate and settle the complaint. We will also include a copy of this policy at this time.
Distinct Cremations office: Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN
‘Distinct Cremations’ is a trading style of Distinct Funeral Plans Limited (DPFL) and Distinct Cremations Limited (DCL). DFPL is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 965289. DCL provides ‘at need’ funeral and cremation services and is not authorised or regulated by the Financial Conduct Authority.
Both companies are registered in England. DFPL No. 13366327 and DCL No. 13366310. Registered office: Head Office Westerleigh Crematorium, Westerleigh Road, Westerleigh, Bristol, BS37 8QP. Part of the Westerleigh Group.
