Your feedback helps us to improve our services. If you would like to contact us with a compliment or a complaint, you can do so below.
If we are unable to resolve your complaint within 3 working days, we will send you an acknowledgement letter and follow our full complaints process
If you are happy with the service you have received from Distinct Cremations, please consider leaving us a review on Feefo here.
Your complaint will be referred to our Customer Service Manager as soon as possible. If they are involved in the subject matter of the complaint, your complaint will be referred to another member of our senior management team.
We will promptly acknowledge your complaint in writing. In this acknowledgement, we will provide the name and title of the person that is handling your complaint. We will give this individual the authority necessary to investigate and settle the complaint. We will also include a copy of this policy at this time.Read our full complaints proccess here