We value your feedback

Your feedback helps us to improve our services. If you would like to contact us with a compliment or a complaint, you can do so below.

If we are unable to resolve your complaint within 3 working days, we will send you an acknowledgement letter and follow our full complaints handling process. Here is our handling process for recently arranged funerals and for pre-paid funeral plans.

If you are happy with the service you have received from Distinct Cremations, please consider leaving us a review on Facebook or on Google.

Fill out our form

By submitting your personal information, we will use this to handle your complaint or contact you about your compliment.

Write to us

You may write to us at the following address

Distinct Cremations
Unit 1, Oakfield Court, Brookfield Drive, Cannock, WS11 0JN

Call us

If you would like to speak to one of our Customer Services team, please call

01543 211 997

Email Us

You can email us at:


Email Us

What will we do once we have received your complaint

Your complaint will be referred to our Customer Service Manager as soon as possible. If they are involved in the subject matter of the complaint, your complaint will be referred to another member of our senior management team.

We will promptly acknowledge your complaint in writing. In this acknowledgement, we will provide the name and title of the person that is handling your complaint. We will give this individual the authority necessary to investigate and settle the complaint. We will also include a copy of this policy at this time.

Recently arranged funerals complaints

Pre-paid funeral plans complaints