Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer the best direct cremation funeral plan on the market for the best price. There are no additional extras for doctor's fee, removal of artificial mechanisms, or returning the ashes. You can see how we compare to other funeral providers in the market with our comparison table

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

If you are struggling to afford the costs of a funeral, you could be eligible for a Funeral Expenses Payment from the government to help you pay.

If you are not eligible for this financial help but would like low cost funeral services in [location], our simple cremation funerals prioritise affordability without compromising on care. Our direct cremation funerals without attendees are available from just £995. Alternatively, if you and your family would like the tradition of saying a final goodbye, our attended cremation services costs from £1,545.

Yes, as long you are over 18 you can take out a prepaid funeral plan for a direct cremation. We ask no medical questions and there are no screenings. You can see more on our funeral plans page.

Carbon offsetting is a way to compensate for producing carbon dioxide emissions by funding an equivalent carbon dioxide saving elsewhere. Carbon offsetting projects help to combat global climate change as well as caring for local communities.

All the carbon offsetting projects available on the Greenr platform that Distinct Cremations is using for you have the highest credibility and are verified.

Ashes can be scattered free of charge in our Gardens of Remembrance. If you have chosen to have the ashes returned to you, one of our Funeral Operatives will personally return the ashes to your family after the cremation has happened.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

clear information ,very curteous, quick to respond

Joseph Graeme Errington 02/12/23

Yes found the staff very helpful and understanding, and they wanted me to ask any questions what I could think of, and contacted me as promised within... Read more

Robin John Williams 01/12/23

Very easy to use there services and always called with updates. Sorry to say I’ve had too use there services twice now and I’ve already booked... Read more

Robert Moran 01/12/23

Everything I needed with no hassle.

Anonymous 01/12/23

The information pack arrived days after I made my enquiry. It was so easy to arrange the plan that I wanted. The follow up call was very reassuring. ... Read more

Anonymous 01/12/23

God service very straightforward no issues

Stephen Webber 01/12/23

Your Web site was easy to follow, all communications with staff were good, staff pleasant and did what they said they would in sorting out an initial problem... Read more

Anonymous 01/12/23

... Read more

Anonymous 01/12/23

All the information required to enable an individual to make an informed decision on their funeral requirements is contained in the brochure provided,... Read more

Anonymous 30/11/23

Excellent customer service and easy to talk to

Anonymous 30/11/23
Feefo independent service review 5 star