Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Search our FAQs

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer both unattended and attended funeral plans delivered with dignity and care.

Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.

You can see how we compare to other funeral providers in the market with our comparison table.

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

Yes, as long you are over 18 you can take out a prepaid funeral plan for a direct cremation. We ask no medical questions and there are no screenings. You can see more on our funeral plans page.

Carbon offsetting is a way to compensate for producing carbon dioxide emissions by funding an equivalent carbon dioxide saving elsewhere. Carbon offsetting projects help to combat global climate change as well as caring for local communities.

All the carbon offsetting projects available on the Greenr platform that Distinct Cremations is using for you have the highest credibility and are verified.

The documents needed for a direct cremation include:

  • The medical certificate of cause of death
  • Death certificate/green form from the registry office
  • Completed cremation forms

In case of a coroner's involvement, additional forms may be required. Approval by a medical professional is needed for the cremation to proceed. For more detailed information, see our guide on the documents you need to arrange a funeral.

Ashes can be scattered free of charge in our Gardens of Remembrance. If you have chosen to have the ashes returned to you, one of our Funeral Operatives will personally deliver the ashes to your family after the cremation has happened.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24

Respectful. Understanding. All people concerned very helpful

Colin James John Cann 29/03/24

Before speaking to Distinct Cremations I had already checked other firms offering similar services and Distinct seemed like the best option for me. I... Read more

Anonymous 29/03/24

Received excellent service from Distinct Cremations. The passing of my stepfather was very distressing and emotional time for my family. David at DC... Read more

Anonymous 29/03/24

Very easy to arrange helpful staff and friendly call back to ask if anything I wanted to know and if received my pack and everything was as stated in it... Read more

Alison Lyons 27/03/24

understood we wanted an easy choice.

Michael Smith 26/03/24

Excellent service. Professional but still friendly considering the subject being discussed can be awkward for some people.

Anonymous 25/03/24

Great service, easy to arrange. Very friendly people

Anonymous 22/03/24

Polite prompt friendly service

Jean Lilian Woods 22/03/24
Feefo independent service review 5 star