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Frequently asked questions - page 1

Yes – Our services are family-led but if you'd prefer to have a non-religious celebrant lead the service, your Customer Service Advisor can offer recommendations. Learn more about non-religious funerals.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

Our application was submitted to the FCA back in November 2021 and our Head of Compliance has been communicating with them regularly throughout the process. You can view our application here

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or intimate cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about Funeral Plans and Life Insurance in our detailed guide.

There are four ways to pay for your plan - as a one-off payment by credit card, debit card or cheque or monthly by direct debit.

If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star