This Privacy Policy sets out what we will do with your information and the arrangements in place to keep that information private and safe. It also explains your rights, for example, how you can obtain a copy of the information we hold about you.
This website is not intended for children, and we do not knowingly collect data relating to children. This Privacy Policy supplements any other privacy or fair processing notice that we may provide when collecting or processing data in support of your use of this website.
When we use ‘we’, ‘our’, or ‘us’ in this policy, we mean one or more of the Distinct Cremations Group companies, trading as Distinct Cremations, as listed below:
Each of these companies act as Data Controllers. We are part of the Westerleigh Group who provide high quality crematorium and cemetery services throughout the United Kingdom.
If you have any questions or comments regarding this privacy notice, or if you’re not happy with the way we use your information, please contact us using the following details:
We are committed to respecting and protecting your data, here is our promise to you:
We collect information about you when you enquire about or make an application for a product or service promoted by Distinct Cremations. We also collect information if you make changes to your product or service, make a claim on a product, or update your personal information.
We collect information about you if you are named by the product owner during an application for a product or service. We collect information when you complete customer surveys, provide feedback, subscribe to newsletters, or participate in our competitions and promotions.
When you visit us online, we collect information about you using ‘Cookies’. A Cookie is a small text file that is stored on your computer or device when you visit a website. For more information view our Cookie Policy.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The information we collect about you varies depending on the reason for the interaction but may include:
We do not collect data about your political opinions, trade union membership, sexual orientation, criminal convictions, or offences.
We may collect, use, and share aggregated data or anonymised information (such as statistical, demographic or website usage data) within and outside of the Distinct Cremations Group with relevant partners e.g., research groups and advertisers. You won’t be able to be identified from this information.
We may supplement the data we collect about you with information we obtain from carefully selected third parties. We may also buy or rent data from selected third parties for marketing purposes. Before we use this information, we ensure that the third party is permitted to share this information with us.
We will use the information we collect about you in the following ways:
We are required by law to have a specific reason for collecting and using your personal data:
We might share your information with third parties in certain circumstances including those listed below:
We take appropriate technical and organisational measures to prevent the loss, misuse, or alteration of your personal information.
If personal information is processed outside of the UK, we will ensure that adequate safeguards are in place to protect data, such as, appropriate contractual arrangements and assurances. Assurances may include recognised certification schemes, such as, the US Privacy Shield.
In the event of a personal data breach, we will notify you and the Information Commissioner’s Office (ICO) if we are legally required to do so, or there is a risk to your rights and freedoms because of the breach.
We will retain a record of your personal information for as long as you hold a product or use a service provided by us. We will also retain that information for a period of time after you cease holding a product or using a service to ensure we are able to comply with applicable regulatory and legal requirements.
Due to the nature of our products and services, this typically means that we will retain records of your personal information for six years, following fulfilment of the contract between us.
If you have made an enquiry, but not taken out a product or used one of our services or responded to any direct marketing activity we will retain a record of your personal information for up to two years.
If you provide information to us about someone else, you must have their permission to do so, and have told them about how we will use their personal information.
Where you have given consent to use your personal data, you have the right to withdraw that consent at any time by emailing DPO@westerleighgroup.co.uk or by calling 0808 296 7221. Without your consent, the service we provide may be limited.
You have a right to request a copy of the information we hold about you.
In some specific circumstances, you may have the right to request that we provide you with the information we hold about you in an electronic format so that you can transfer it to another provider.
We want to make sure that your personal information is accurate and up to date. You can ask us to correct information that you think is inaccurate.
In certain circumstances, you may have the right to object to us using your personal information, to restrict processing of your information, or to have your information deleted. You also have the right to object to your personal information being used for direct marketing purposes.
For more details or to exercise any of these rights, please contact us:
We will provide a response within 30 days, if not sooner. There is normally no charge for exercising any of your rights.
If you have any concerns about the way we use your information, you can raise these with us by following our complaints procedure. To find out more click here or call 0808 296 7221. You also have the right to refer your complaint to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Our website may contain links to third parties. This privacy policy only applies to the companies trading as Distinct Cremations, listed in the ‘Who we are’ section of this Privacy Policy.
We keep our Privacy Policy under regular review. The most recent update was made in July 2024 and the key changes were as follows: To make clear that Distinct Cremations Limited is the retailer of a ‘Funeral Planning Pack’.
We’re Distinct Cremations and we’re part of the Westerleigh Group. Every year Westerleigh provides more than 70,000 families with high quality cremations, care and support.
If you need to organise a funeral today please call us 24/7 and we can make all the arrangements. If you have a question about a funeral plan call or message us we will guide you through the best options.
Read or request your copy of Our Guide to Direct Cremations. The guide will give you step by step details of why a pre-paid direct cremation plan is increasing in popularity and why you should take one out.