Arrange a Funeral FAQs

If you're looking to arrange a funeral, we have provided helpful guides, checklists and advice from our experts below.

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Arrange a Funeral Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about arranging a funeral.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

Yes, as long you are over 18 you can take out a prepaid funeral plan for a direct cremation. We ask no medical questions and there are no screenings. You can see more on our funeral plans page.

Ashes can be scattered free of charge in our Gardens of Remembrance. If you have chosen to have the ashes returned to you, one of our Funeral Operatives will personally return the ashes to your family after the cremation has happened.

The average cost of a funeral in the UK is now £3,953^[1]^. Our funeral plans start from as little as £1,595 or from just £995 if you need to arrange a funeral today or in the very near future.


  1. SunLife Cost of Dying Report 2023,

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or attended cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

Our crematoria feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.

A Direct Cremation is a simple cremation without a funeral service and all the additional expenses such as flowers. However, the family can make arrangements for flowers to be delivered to the crematorium directly should they wish.

A direct cremation is a worry-free, affordable alternative to a traditional cremation, without a procession, service, mourners and viewing of the deceased. Though the cremation is unattended, the deceased is still treated with the highest level of care from beginning to end. A direct cremation is also the least expensive funeral option costing just £995 with Distinct Cremations. A traditional cremation on average costs £3,673*

* The average cost of cremation in 2022 (SunLife Cost of Dying Report 2023,

clear information ,very curteous, quick to respond

Joseph Graeme Errington 02/12/23

Yes found the staff very helpful and understanding, and they wanted me to ask any questions what I could think of, and contacted me as promised within... Read more

Robin John Williams 01/12/23

Very easy to use there services and always called with updates. Sorry to say I’ve had too use there services twice now and I’ve already booked... Read more

Robert Moran 01/12/23

Everything I needed with no hassle.

Anonymous 01/12/23

The information pack arrived days after I made my enquiry. It was so easy to arrange the plan that I wanted. The follow up call was very reassuring. ... Read more

Anonymous 01/12/23

God service very straightforward no issues

Stephen Webber 01/12/23

Your Web site was easy to follow, all communications with staff were good, staff pleasant and did what they said they would in sorting out an initial problem... Read more

Anonymous 01/12/23

... Read more

Anonymous 01/12/23

All the information required to enable an individual to make an informed decision on their funeral requirements is contained in the brochure provided,... Read more

Anonymous 30/11/23

Excellent customer service and easy to talk to

Anonymous 30/11/23
Feefo independent service review 5 star