Steps involved4

We'll guide you through the steps you need to take, from arranging the deceased to be brought into our care to helping you choose and plan a funeral that suits you. We'll keep in touch with you each step of the way, providing regular updates throughout so you can focus on being with your loved ones at the most difficult time.

The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB
The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB

We’re here for you 24/7. You can call us on 01543 212 000 before a passing to give you and your loved ones time to prepare or you can call us when the time comes. All we need from you is some basic information to start getting your cremation arrangements in place.

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Our caring team will collect the deceased from anywhere in mainland Great Britain, whether your loved one is at home, in a care home or at a hospital. The deceased will be then taken to our professional mortuary facilities before cremation.

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We will prepare your loved one for cremation, bathe them, remove any artificial items and dress your loved one upon request. We will then lay them to rest in the coffin, transport them to the crematorium and we will inform you of the date of cremation.

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The cremation will take place at one of our 41 crematoriums across Great Britain. The coffin is taken through the front door, rested on the catafalque while a song of your choice is played or a moment of silence is respected, then the cremation takes place.

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The ashes can be scattered in the garden of remembrance at the crematorium or hand-delivered back to you within 14 days. You may then like to arrange a memorial service or celebration of life to toast the life of your loved one.

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Looking to arrange a funeral?

We are open 24/7 and will make all the arrangements from taking the deceased into our care to completing all the paperwork. Our customer service specialists will liaise with you to make arrangements for the cremation and keep you updated.

Call us to arrange on 01543 212 000
Arrange a funeral

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
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4.8/5
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Samantha Cox, on Trustpilot 14 Apr 2025
Everyone at Distinct Cremations was absolutely lovely to speak to and communicate with. I have to give special mention to Grace, who was my main point of contact and was just so helpful and kind. The service went without a hitch and the New Forest crematorium was lovely and the staff there brilliant as well.
Mark Wright, on Trustpilot 12 Apr 2025
From the start to finish, Kerry & the team at Distinct Cremations made this stressful & sad time so easy. Their team arranged everything with compassion, empathy & the utmost professionalism. Thank you Distinct Cremations
Sxep, on Google 11 Apr 2025
Maxine at Distinct made a very difficult situation much easier. Everyone showed great empathy for the deceased person and the family. I would definitely recommend.
Carol Barten , on Google 10 Apr 2025
Kind helpful people.Were in contact always,which helped me with the loss of my wonderful husband.Thank you all so much
Hilary Barrett, on Trustpilot 9 Apr 2025
Jo dealt with my initial enquiry and plan She was very professional, caring and friendly. This is not the first time I have dealt with Distinct Cremations, they arranged my partner's cremation in May 2023. Thank you
Michael Cole, on Google 7 Apr 2025
Very very good .the lady who I spoke to was very nice and took me through everything looked after my dad very well o cannot speak enough of these people very good service and kind and caring very happy with this service
Simon Bishop, on Trustpilot 7 Apr 2025
This arrangement was made for my father. The setting up was very efficiently done and the staff were totally understanding of our reasons for this arrangement. They were courteous and the paperwork arrived in excellent time. Many thanks.
Marianne Mackay, on Trustpilot 4 Apr 2025
I read lots of reviews before choosing this company for my dad's direct cremation, and from the offset Sarah Miller made me feel confident and assured that my dad was in the right hands. She spoke to me with genuine compassion and empathy and truly is a credit to the company. I was kept informed every step of the way, and everything was made clear and all wishes followed out. Additionally, the man who delivered my dad's ashes back to my step mum was considerate and caring when she got upset. The wicker box and plaque were beautiful too. Would highly recommend this company, and in particular, Sarah Miller. Many thanks for taking care of my dad and returning him safely to us.
4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
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What to do when someone dies at hospital

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What to do when someone dies at home

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What to do when someone dies in a care home

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Bereavement support & guidance

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How long after a death is a cremation?

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How do I register a death?

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