Bereavement Support FAQs

The person I spoke to was kind and considerate, she answered my questions clearly and appropriately, the follow-up phone calls were also conducted with care, friendliness and understanding, I am so pleased I chose this service.

I bought plans for myself and my husband three years ago. The company was very professional, helpful and efficient in setting these up. Sadly, my husband died in October. Distinct Cremations have been wonderful. I have dealt with the same person, Kerry, throughout and she has been so kind and caring. She informed me of all the legal processes and then ensured I got exactly the funeral I wanted for my husband. She has been so thoughtful, considerate and professional. I was nervous initially going down the route of a direct cremation as my other relatives have had more traditional funerals. But I needn’t have worried. As soon as I spoke to Kerry I felt reassured. This was perfect for our requirements and just my son and I are going to scatter his ashes later in a small private celebration of his life. I highly recommend Distinct if you are looking for a direct, no fuss, cremation. I believe they’re the best in the business.

Excellent service very respects caring staff from start to finish. Thank you.

I was not sure what to expect from a 'direct cremation' service initially but I am pleased to report that the team at Distinct Cremations could not have been more kind, supportive and respectful. We lost my stepfather and my mother in close succession, both of whom had the same funeral plans with Distinct Cremations and so this review comes from having dealt with different members of the team at different times over the past few months. In all my dealings with Kerry and Sarah nothing was too much trouble, no question felt too silly and the exact procedures were explained clearly and kindly. It was different not having a funeral, but I felt as included as it was possible to be in the circumstances. Also, despite us not being there, we still felt this was a very personal service. I have been to a number of attended cremations where it is obvious that there is a tight timescale, things feel rushed and mourners are queueing up for the next funeral before the last one has left. In this situation we could light a candle and listen to the same piece of music, in our own time, remembering our loved ones in our own way. Thank you to Sarah, Kerry and all the team for your kindness.

Arranging a cremation for oneself is not the easiest of tasks and Tracy was most patient and understanding in her dealings with me. Even though I was pretty certain which plan I wanted Tracy took the trouble to go through the details of the other options as well. I never felt under any pressure to make a decision. In fact, Tracy suggested I mull it over for a few days. I chose the Direct Cremation. This is the kind of end I had wanted for some time and the plan that Distinct Cremations is ideal for me. And, Tracy has arranged that my cremation will be at Westerleigh. This is a crematorium that I am familiar with and it is a comfort to me to know where I will end. I cannot recommend the product or the service more highly

Felt very reassured and cared for by everyone we spoke to when using this service recently. Especially Kerry who was just so understanding and respectful. Thank you for helping us through a tough time with kindness and compassion

Maxine went above and beyond to help us with all things needed for a beautiful service. We requested some things outside of the norm and she produced everything with class and ease. I am so impressed with how she organized and reorganized the music, provided more than one box for transporting ashes along with the casket for permanent holding. There were so many gentle and supportive moments on the phone with her. She definitely really cared about us and our service. That is amazing. We felt cared for and provided for. Thank you, Maxine.

Amazing, very personal