Bereavement Support FAQs

I had been thinking of planning my funeral for a while but couldn't afford it. I'd seen an advert for distinct cremations and went for it, I applied online (so easy to do) and spread the cost over 5 years. So now my family doesn't have to plan anything or find silly amounts of money. Best thing I've done in a few years. Thank you distinct cremations.

The contact at the centre Maxine was very nice and helpful. Nothing was too much trouble. The delivery of David's ashes was in keeping with the service.

Our funeral arrangements were handled with professionalism and compassion by Tracy. Everything was fully explained which made the whole process of a delicate subject easy to handle. Thank you!

The service received by Distinct Cremations was absolutely exceptional. I was completely blown away by the care, support and compassion provided by the company and in particular Sarah Miller who looked after me from the very first phone call after we advised them dad had died. She was such a glimmer of light at a very dark time which I shall be forever grateful for. Sarah kept in regular contact and her kind and gentle approach made the process so pressure free that I hardly felt like we were organising a cremation service (which was seamless and beautiful, the location was perfect and the local third party funeral directors that Distinct Cremations used were second to none) The addition of a wonderful celebrant and a photo tribute to dad’s original plan was worth every extra penny. It’s actually very hard to put into words how I feel about Distinct Cremations but during his life my dad was always so thrilled by excellent customer service and he certainly saved the best for last.

Although it came as a bit of a shock to find out our mum had a plan through Distinct Cremations, I can now understand why they took this plan out. Everything was handled with a profession manner and in a sensitive way, the staff were extremally helpful and always available to answer any questions we had. Although you don't get to have a crematorium service, we have family who live abroad, and getting everybody to attend at the same time would have proved very difficult. So, we waited for the ashes to be returned and arranged a wake at a time that suited the vast majority of the family. The fact that two of my siblings are now considering this type of arrangement speaks volumes. Distinct Cremations was a positive experience for our family.

Very helpful and understanding. Great explanation of services offered. Followed up to ensure we were happy with our plans.

The actual service was handled very respectfully by the appointed funeral director. They played the music we requested and hand-delivered my wife's ashes.

Distinct Cremation have been thoroughly professional and respectful throughout our experience with them. At a time when you are experiencing great loss and need as much support as possible they are there with you every step of the way, without the intrusive element that you get with funeral directors. They got every part of our service just right. I would highly recommend this company and will be forever grateful for how they looked after my beloved Mum.