Bereavement Support FAQs

Frequently asked questions - page 1

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

Do you need permission to scatter ashes?

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

How many people can attend a wake?

There’s no limit on how many people can attend a wake, only as many as the organiser and venue are comfortable with.

What’s a wake?

A wake is a social gathering that takes place either before or after a funeral.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5

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Julie Anne Jackson, on Feefo 1 Aug 2026

Would thoroughly recommend Direct Cremation.I bought a plan for my dad and when he passed a few weeks ago I was worried about what would happen to him but Kerry who I can't praise enough from Direct Cremation supported me and explained what would happen every step of the way,reassuring me my dad would be looked after whilst in their care.Her empathy and understanding were simply amazing.She is definitely in the right role and helped ease the pain of my loss more than she will ever know. I felt that I was involved in dad's cremation even though I had handed it over to them.She even called once dad's ashes were returned to check all was ok. Would absolutely choose Direct Cremation again.

Anonymous, on Feefo 21 Jul 2026

Kind, thoughtful and patient funeral arranger. They gently guided me through the process and options. Then kept in touch as we as a family discussed and chose how we wanted the service to be. They kept me aware of where my much loved one was which was comforting at such a confusing time. And also at what happens afterwards. Very highly rated.

Anonymous, on Feefo 14 Jul 2026

I cannot recommend this company more highly - if I could give 10 stars I would . Professional, kind, caring , friendly and exceptionally well organised from the beginning to the end . Kerry & Maxine were just amazing ,felt more like friends than organisers. They helped me through a very difficult time when I felt totally alone . If anyone reading this review is thinking of taking a plan out with them, you won’t regret it they are, in my eyes, The best . Thank you SO very very much. Siân X

Diane Pincher, on Feefo 7 Jul 2026

Sarah Miller was the lady who helped me through my brothers passing and she was outstanding from start to finish, with daily calls to see how i was doing and answering all my questions. Distinct Cremations did an amazing job, my brother had a proper funeral service and they even brought my brothers ashes back to my door in a lovely tube with a dove on which i had chosen and even some of his ashes in a cuddle stone for me to keep always. thank you Sarah and everyone who as taken part in my brother funeral, Amazing, thank you.

Geoffrey Michael Crompton, on Feefo 2 Jul 2026

Recently took out 2 funeral plans for myself and my wife. After doing research with a number of different companies we decided on Distinct Cremation. We feel we made the right choice after speaking to Tracey. She was very professional kind and patient. She explained everything to us and answered all our questions. Follow up phone call from Tracey today to check we had received all the paperwork and that we were happy with everything that had been arranged. We would highly recommend Distinct Cremation for a first class service.

Keith Benson, on Feefo 18 Jun 2026

Excellent service from distinct cremation from the initial contact continuing until after the service. I mainly dealt with Kerry who was very professional,kind and considerate. Any questions or queries were fully explained or dealt with. The actual service was just what we wanted and in a lovely setting. A truly five star service, thank you.

Anonymous, on Feefo 15 Jun 2026

Friendly service…..full information given in clear easy to understand…….didn’t feel pushed to buy which was nice.

Tracy Rosanna Norris, on Feefo 9 Jun 2026

The service I received from day one was excellent. Maxine showed both empathy & patience, concerning our loss. She explained clearly the necessary steps & paperwork I needed to complete in order for the cremation to take place. It was so effortless & each stage was communicated & explained well. I cannot rate them highly enough, for their professionalism & care during a difficult time for us.

4.9/5

Read all our reviews

Cremations for low cost farewells

Call us

01543211997

Find us

Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN

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Important information

Part of

Over 76,000 cremations a year

Westerleigh Group including Distinct Cremations carried out over 76,000 cremations in 2025.

Distinct Cremations office: Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN

‘Distinct Cremations’ is a trading style of Distinct Funeral Plans Limited (DPFL) and Distinct Cremations Limited (DCL). DFPL is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 965289. DCL provides ‘at need’ funeral and cremation services and is not authorised or regulated by the Financial Conduct Authority.

Both companies are registered in England. DFPL No. 13366327 and DCL No. 13366310. Registered office: Head Office Westerleigh Crematorium, Westerleigh Road, Westerleigh, Bristol, BS37 8QP. Part of the Westerleigh Group.

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