Bereavement Support FAQs

Absolutely amazing from start to finish at the most difficult time for our family. Maxine is an absolute credit to the company and nothing was too much trouble.

Excellent service very respects caring staff from start to finish. Thank you.

Great service from start to finish. Very caring staff I couldn’t have asked for more during this extremely difficult time.

Felt very reassured and cared for by everyone we spoke to when using this service recently. Especially Kerry who was just so understanding and respectful. Thank you for helping us through a tough time with kindness and compassion

Arranging a cremation for oneself is not the easiest of tasks and Tracy was most patient and understanding in her dealings with me. Even though I was pretty certain which plan I wanted Tracy took the trouble to go through the details of the other options as well. I never felt under any pressure to make a decision. In fact, Tracy suggested I mull it over for a few days. I chose the Direct Cremation. This is the kind of end I had wanted for some time and the plan that Distinct Cremations is ideal for me. And, Tracy has arranged that my cremation will be at Westerleigh. This is a crematorium that I am familiar with and it is a comfort to me to know where I will end. I cannot recommend the product or the service more highly

Maxine went above and beyond to help us with all things needed for a beautiful service. We requested some things outside of the norm and she produced everything with class and ease. I am so impressed with how she organized and reorganized the music, provided more than one box for transporting ashes along with the casket for permanent holding. There were so many gentle and supportive moments on the phone with her. She definitely really cared about us and our service. That is amazing. We felt cared for and provided for. Thank you, Maxine.

Tracy was excellent. Arranging and buying a cremation for yourself is quite an emotional act and Tracy was so understanding and patient. I thought I knew what option I wanted from the start but she was willing to explain other options to me. I never felt that I was being coerced into making a decision. In fact she suggested I mull over it for a few days first. Once I had confirmed my choice Tracy was kind enough to arrange that my cremation will be held at Westerleigh. I know the place and it is comforting to me now to know where I will end up. Tracy agreed to send me a hard copy of my cremation details as well as the email confirmation and to call me ten days after my payment, which she did. Excellent service and thank you very much.

Can't fault them in any way. Everything explained and delt with total respect and understanding. Special thanks to Monica your help and advice through my desperate grief has helped more than you know, thank you all concerned. J morris