Sunset image extra width banner

We understand how important it is to know that the money you spend on a funeral plan is properly looked after. That's why at Distinct Cremations we take measures to ensure your money is kept safe, no matter what the future holds.

Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team available on a 24/7 phone line Nationwide provider operating throughout mainland GB
Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team available on a 24/7 phone line Nationwide provider operating throughout mainland GB

To comply with FCA requirements Distinct Funeral Plans Limited must:

  • Hold and invest money received into either an independent trust fund or life insurance policy
  • Have the accounts of the fund independently audited each year by a qualified accountant
  • Have the fund actuarially valued each year by an independent actuary to determine the ability of the fund to meet its obligations to plan holders
  • Ensure the trust is run by professional managing trustees, the majority of which must be independent of Distinct Funeral Plans Limited.
  • Maintain a minimum solvency in the fund of 110% of the fund's liabilities
  • Produce an annual Solvency Assessment Report (SAR) showing the level of solvency of the fund
  • Ensure that the money in the fund is managed by a FCA regulated investment manager
  • Provide detailed data and copies of the annual audited accounts and actuarial valuation to the FCA for review
  • In the event of a failure, plan holder funds are protected by the Financial Services Compensation Scheme
Distinct Cremations

Every customer who takes out a funeral plan with Distinct Cremations is fully protected, whether you're paying with a single payment, over 12 months, 5 years or 10 years. Here's how we safeguard your money.

Paying with...

Single payment or 12 monthly payments

  • Funds from your funeral plan are held in a secure trust managed by trustees
  • Your money can only ever be used towards the cost of your funeral and nothing else
  • When the person for whom the plan is intended dies, we contact the trustees to request a withdrawal which is only approved after cremation arrangements have been made

Paying with...

Payments over 5 or 10 years

  • We purchase a 'whole of life' policy from Scottish Friendly - an authorised and regulated insurance provider - upon receipt of your payment
  • The proceeds of that policy will be used to pay for the funeral at the time of need
  • The policy proceeds are only paid out to Distinct Cremations after the funeral has taken place
Distinct Cremations

If you choose to pay for your Distinct Cremations funeral plan with either a single payment or over 12 monthly payments, the money you pay goes into the legally separate and independent Distinct Funeral Plans Trust. The Distinct Funeral Plans Trust is actively managed and formally audited and valued each year. The Solvency Assessment Report for 2024, which is produced by an independent actuary, was published on 31st March 2025 and shows the trust is fully funded and has a solvency level of 130.9%, well above the amount it needs to cover all funeral plan costs.

As an added security for plan holders, Distinct Cremations is owned by the Westerleigh Group. The Westerleigh Group is the UK's largest independent cremation services provider. They have crematoriums across the UK and perform over 74,000 cremation services a year. The Westerleigh Group is there to perform the cremation services for Distinct Cremations plan holders.

The trust is independent

The Distinct Funeral Plans Trust is legally separate from Distinct Funeral Plans Limited. It is run by professional managing trustees, who ensure the primary beneficiaries, the funeral plan holders, interests are protected.

All monies are paid into the trust's bank account, which is held with Lloyd’s Bank plc. Royal London Asset Management, a leading UK FCA-regulated investment manager, carefully invests the funds so they grow with inflation. This allows us to guarantee we can cover the services included in your plan.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

The trust is fully funded

The trust exists to hold and invest the money that plan holders pay. The managing trustees work with Distinct Cremations to ensure that there is enough money to cover the cost of every plan holder’s funeral. The trust’s financial records are reviewed annually by an independent auditor who checks that all the financial records are accurate and comply with laws and regulations.

An actuarial review is then undertaken, which is completed by Zenith Actuarial, who assess and report on the Trust’s ability to meet all its promises and obligations to plan holders from the money it holds. If the trust is 100% solvent, then it has enough money to cover the cost of every plan holder’s funeral. The actuary reported that the Distinct Funeral Plans Trust is 130.9% solvent, meaning it has more money than it needs to cover every plan holder’s funeral.

Our latest solvency report

A copy of our latest Solvency Assessment Report (SAR) is transparently available for you to read below.

Read now

The managing trustees are responsible for managing the money that plan holders pay and their primary responsibility is to protect the interests of funeral plan holders. The managing trustees are supported in their duties by various expert and professional advisers to ensure that the money is prudently invested in a low-risk manner.

Graeme McAusland

Independent Managing Trustee and Chair of the Trustees

Graeme is a Fellow of the Faculty of Actuaries and has more than 35 years’ experience in the financial sector. Graeme currently serves as Non-Executive Chair of Metfriendly and as a Non-Executive Director of The Medical Defence Union, where he chairs the Audit and Risk Committee. He was previously Chief Executive of The Children’s Mutual and Chief Executive of the Funeral Planning Authority.

Simon Richards

Independent Managing Trustee

Simon is a Fellow of the Institute of Actuaries and has a long career in financial services with extensive knowledge of investment solutions involving managing assets against liabilities. Simon has been at Insight Investment for 15 years, where he currently serves as Head of Insurance Solutions. Prior to this Simon held senior actuarial roles at JP Morgan and NPI.

Daniel Carré-Bishop

Managing Trustee

Dan is the CFO of our parent company, Westerleigh Group. A qualified management accountant, Dan has over 15 years’ experience as a Chief Financial Officer and executive director of private equity backed multinational and multi-sector hospitality, real estate and supply chain organisations.

Distinct Cremations

When you purchase a funeral plan with Distinct Cremations by paying with payments over 5 or 10 years, we will purchase a whole of life insurance policy (which has no surrender or transfer value) from Scottish Friendly, where we are the beneficiary. Upon the death of the person for whom the cremation is for, Scottish Friendly will release the funds. Distinct Cremations will use this to cover the cost of the cremation promised.

Who are Scottish Friendly?

Scottish Friendly Assurance Society are a leading UK mutual life and investments organisation authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Distinct Cremations' relationship with Scottish Friendly was established in 2022.

How is the money protected?

Scottish Friendly invest the money a customer pays in order to ensure there is enough to cover the cost of the funeral Distinct Cremations has promised to provide. Scottish Friendly will only release the funds from the Whole of Life policy once Distinct Cremations have been notified of the death of the person for whom the cremation is for.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

Find out more about our funeral plans

A Distinct Cremations funeral plan gives you peace of mind knowing that funeral costs are covered and protected. Acceptance is guaranteed with no medical questions.

You can pay one payment from £1,999 or via monthly payments over 12 months, 5 years or 10 years. Read more about our funeral plans, what's included and the service we provide below.

View our funeral plans

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews
Nicci Saville , on Google 17 Jan 2026
The service provided was a truly personal and caring one. Very professional and knowledgeable. Care was taken throughout the journey I was impressed with the service. Thank you.
Debbie Banks, on Trustpilot 15 Jan 2026
Amazing service from start to finish , they made me feel like my dad was being cared for from the moment I rang them so respectful and helpful I spoke to a lady called Maxine who was amazing and a young lady called Libby delivered my dads ashes she was amazing so respectful and kind ,everyone was amazing I would highly recommend this service to anyone
William Pedel, on Google 8 Jan 2026
The whole experience with Distinct Cremations was excellent did everything we needed, and Maxine helped us in a very professional way and looked after our every need, she was a pleasure to deal with 10/10
Philip Evans, on Google 6 Jan 2026
This is the second time using distinct cremations again the service and compassion was 1st class they make a difficult time much easier . Thankyou
Linda Payne, on Trustpilot 1 Jan 2026
My father had arranged in advance for this service so we knew all was as he wished it to be. What took me by surprise was just how kind and caring it was. To have one person to contact ( thank you Maxine) who checked and advised all along was wonderful and made the whole process less upsetting. I felt that Dad's remains were treated with respect and we were supported throughout. We have received his ashes and will go on to make our own arrangements with those. Excellent service. Thank you to Maxine and team
Mrs Gillian Davies, on Trustpilot 15 Dec 2025
Exceeded our expectations Very impressed with the help provided and care given during a very difficult time. Communication excellent at every point.
Trevor Griffiths, on Trustpilot 12 Dec 2025
A caring respectful company, From the minute I telephoned I felt comfortable, cared for and confident in the person (Sarah) taking the call. There was no pressure but the plan was explained clearly and any questions I had answered in a way that assured me that Direct Cremations was the answer to my needs
Bridget Hope, on Google 11 Dec 2025
From the first phone call we made enquiring about your service, to the last call after I had received the ashes we found dignity, patience, courtesy and straightforward helpfulness. You were always upfront and totally reliable. I do thank you very much for your care and consideration which has made this difficult time so much easier.
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews

Not found what you're looking for?

Not found what you're looking for?