Steps involved4

We'll guide you through the steps you need to take, from arranging the deceased to be brought into our care to helping you choose and plan a funeral that suits you. We'll keep in touch with you each step of the way, providing regular updates throughout so you can focus on being with your loved ones at the most difficult time.

Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB
Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB

We’re here for you 24/7. You can call us on 01543 212 000 before a passing to give you and your loved ones time to prepare or you can call us when the time comes. All we need from you is some basic information to start getting your cremation arrangements in place.

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Our caring team will collect the deceased from anywhere in mainland Great Britain, whether your loved one is at home, in a care home or at a hospital. The deceased will be then taken to our professional mortuary facilities before cremation.

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We will prepare your loved one for cremation, bathe them, remove any artificial items and dress your loved one upon request. We will then lay them to rest in the coffin, transport them to the crematorium and we will inform you of the date of cremation.

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The cremation will take place at one of our 41 crematoriums across Great Britain. The coffin is taken through the front door, rested on the catafalque while a song of your choice is played or a moment of silence is respected, then the cremation takes place.

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The ashes can be scattered in the garden of remembrance at the crematorium or hand-delivered back to you within 14 days. You may then like to arrange a memorial service or celebration of life to toast the life of your loved one.

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Looking to arrange a funeral?

We are open 24/7 and will make all the arrangements from taking the deceased into our care to completing all the paperwork. Our customer service specialists will liaise with you to make arrangements for the cremation and keep you updated.

Call us to arrange on 01543 212 000
Arrange a funeral

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Christopher John Gardner, on Feefo 27 Aug 2025
Dad's perfect funeral Extremely helpful and professional through the whole process.
R Foster, on Google 25 Aug 2025
Thankyou so much Maxine for all your help and understanding when I spoke to you about our son's death it made it more easier for us all I can say now is God bless you Maxine
David John Smith, on Feefo 24 Aug 2025
The service from Distinct was excellent, always polite and caring, and showed great empathy. At a difficult time such as a funeral, I think you need to have people who are compassionate and who can understand how someone else is feeling and be supportive.
Catherine Johnson, on Google 5 Aug 2025
Both my parents had plans with Distinct Cremations and both have now died. In both instances the service I received was considerate, prompt and made things as simple as possible. I was talked through the necessary paperwork, which involved the coroner in one instance, and was kept fully informed throughout the entire process up to and after the cremation. A plan with Distinct Cremations took away a lot of admin and decision making and I would recommend them wholeheartedly.
Ella Rose Ann Clarke, on Feefo 26 Jul 2025
Excellent service, compassionate & flexible a I wanted the cremation at a particular crematorium. Couldn’t fault them.
Sara June Smith, on Feefo 24 Jul 2025
Service was caring and sincere we could not have asked for more. Exceeded my expectations on every aspect
Christine Broadbent, on Trustpilot 23 Jul 2025
My step-father, who recently passed away, had a pre-paid funeral plan with Distinct Cremations. Maxine, our coordinator, was so caring and compassionate. She guided us and offered support from the time my step-father passed away, to the days leading up to his funeral. She made a very sad and stressful time so much easier with her empathetic and kind support. I cannot reccommend Distinct Cremations enough.
Ms Susan Cook, on Trustpilot 22 Jul 2025
When my mother passed away in April at the age of 105, I turned to Distinct Cremations to take care of the arrangements. I had heard how caring and attentive they were, and they truly lived up to that reputation. Their communication was personal, sensitive and efficient, and every detail was handled with dignity and respect. It gave me peace of mind at a difficult time. I wouldn’t hesitate to recommend them.
4.9/5
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4.9/5
Google g icon
4.9/5
Trustpilot logo
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What to do when someone dies at hospital

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What to do when someone dies at home

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What to do when someone dies in a care home

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Bereavement support & guidance

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How long after a death is a cremation?

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How do I register a death?

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