We're here for you, 24 hours a day

A lot can happen in 24 hours. That's why our team is here for you no matter what time it may be. With our customer service specialists and funeral teams available 24/7, we provide round-the-clock service for you, offering you expert support as you need it, when you need it, no matter whether that's before a bereavement or after.

The UK’s largest independent cremation services provider
Independent customer service rating of 4.9/5 on Feefo
A caring and attentive team here for you and your family 24/7
Nationwide provider operating throughout mainland UK

Located in the heart of the UK

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Distinct Cremations is located in the heart of the UK with our team available 24/7, ready to help whenever you need us. Once our customer service team has liaised with you, our funeral team will arrange an appropriate time to depart from our operational hub in Cannock, Staffordshire to collect the recently deceased and bring them into our care.

Expert support from an attentive team

Call centre team

Our customer service team have helped thousands of families plan their funerals and offer a wealth of knowledge across all aspects of arranging a cremation. Whether you need to contact us for funeral arrangements or you need a helping hand with paperwork, we're here for you.

One of the UK’s best value direct cremation services, delivered with a caring and compassionate heart

Not only are our funerals carried out with love and care, but we also offer one of the UK’s best value services.

From your very first phone call, right through to the hand delivery of the ashes, you can rest assured that you will be in the most caring and attentive hands with Distinct Cremations.

Our caring team are here 24/7 to support you through the most difficult of times

Lauren Robb

Team Leader

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lauren customer service
steven customer service

We offer the highest level of support, but don't take our word for it

Below are a selection of reviews from those who have arranged a funeral or purchased a funeral plan through Distinct Cremations.

"I can't recommend Distinct Cremations enough. I felt like my hand was held throughout the entire process. A wonderful team. Look no further than Distinct Cremations, first class! Credit to Grace J and colleagues. Thank you."

"When you receive news of a loved family member in time of need or passing, the worries of many things arise. Consider contacting Distinct Cremations. My personal experience has been positive, in that their professional support had helped to provide a dignified service & cremation for the family to attend. They explained clearly what was available & when it would be able at the time of contact & positive communication throughout. They were recommended I've chosen to say thank you."

"Great service and easy to fill in forms. Everything you need to take care of my unattended funeral leaving the family to celebrate my life with everything taken care of by Distinct Cremations."

"The help and support I received was phenomenal. In both cases, my friends were fetched from where they were and it was all sorted by Distinct Cremations personnel themselves. I can only say that I have just paid for my own cremation too and feel very relieved that it would make things so much easier for my children that live all over the world. I can really recommend making a timely decision about what happens after you die. This will bring immense peace of mind to yourself and your loved ones that stay behind."

"This was our first experience of using a direct cremation service and we weren't sure what to expect. We were guided through the process by our own personal assistant who explained our options. Once we had made a decision on the type of service we wanted she advised us what we needed to do at every step of the way. She kept in regular contact to make sure we were happy and to answer any questions we had. The end-to-end service was very efficient and clearly explained by sensitive staff who were always available to answer any questions. We would highly recommend Distinct Cremations."

“We were very impressed with the service provided by Distinct Cremations from start to finish. All the people who dealt with Dad's cremation were kind and compassionate, particularly Alice who took our initial call, and Stephen who handled things from then on. They kept us informed about developments every step of the way and made us feel welcome to ask if ever we had any queries. The whole process was carried out in a professional yet sympathetic way. Would definitely recommend these people if you are considering a direct cremation for your loved one.”

“Exceptional service, everything was taken care of by kind and considerate staff making a very difficult time easier to bear by removing the stress of organising and planning a funeral. We can now plan how to celebrate my father's life together as a family and at a time of our choosing. Everything was taken care of with the staff involved keeping me informed at every stage, they made me feel that Dad was being cared for.”