Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
This was difficult for us a family with dad wanting the unattended funeral plan however the service from Grace was exceptional. She kept us informed throughout the process and was very professional and empathetic. I would definitely recommend this company to look after your loved one who has passed over the rainbow bridge.
Their customer service staff are excellent. I had a dedicated member of staff, Sarah Miller, who went over and beyond to reassure me. Everything was carried out with incredible efficiency and support. I had a bad experience with another direct cremation undertakers and appreciate so much the faultless care and support Distinct Cremation gave me.
We cannot praise this company enough. We were liaising with Steven, he was professional, kind and totally empathised with us. He contacted us on a few occasions before the cremation to check everything was ok but more importantly were we ok. The cremation went very well, it was simple but very tasteful and everything went as planned. The lady in charge of our cremation was again very professional, kind and caring. We wholeheartedly recommend this company. Thank you all.
I cannot thank the team at distinct cremations enough. From the first phone call they were so helpful, kind and compassionate. They kept in touch throughout the whole process from start to finish. We had my dad hand delivered to us yesterday and a phone call today to see how everything went. I would highly recommend distinct cremations over and over again. Everyone that I dealt with on the phone were so caring and really put me at ease at the worst time. From the cost to the whole package from start to finish. They dealt with the whole thing in such a compassionate, professional manor unlike other companies I had been in contact with.
We were very impressed with ther services the staff were very helpful and considerate especially Sarah thankyou all on behalf of my sons and myself
Distinct Cremations were very kind, compassionate and empathetic when I called recently to tell them my Aunt had passed away. My Aunt had already arranged and paid for an unattended Cremation with Distinct Cremations. Maxine was very helpful and caring whilst going through the order of everything and all the legal requirements needed. I was very reassured that my Aunt was well cared for and was treated with no less dignity and respect than had she chosen an attended funeral. Arrangements were made to bring my Aunts ashes back to me a week after her cremation and they were delivered very efficiently and with care by Chelsea who was lovely. I highly recommend Distinct Cremations, their service is outstanding. ReplyLike