Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
Very pleased with customer interaction
I have found the whole process of setting up my funeral plan very easy and Ian who a dealt with was very patient and explained everything clearly and fully advised me of my choices. There was no hard sell or pressure to take a policy or to take a more expensive policy than I wanted. I would definitely recommend this company
The whole process from start to finnish was handled in a professional and courteous manor. Every member of staff I had dealings with were caring, efficient and very respectful.
From my request for a catalogue to arranging for two cremations I found sympathetic and understanding staff. This was followed by my wife and I receiving the relevant policies, covering letters and finally follow up telephone calls asking if we had received the paperwork and asking if there was any questions. We had none. Overall a very good service. Thank you.
My initial conversation with a lady called Maxine was really helpful. She talked me through everything I needed to know and as my husbands passing was sudden she made the whole process really easy. I was kept informed with every step of the cremation from start to finish. I would definitely recommend there services to anyone. Thank you very much for all of you help at such a hard time.
At a terrible time for our family Grace was wonderful everyone I spoke to was in fact.Everything went smoothly I would recommend this company for peace of mind.