If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.
This FAQ section is based on questions we're often asked by our customers about funeral plans.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
At Distinct Cremations, we offer both direct and Funeral Service plans delivered with dignity and care.
Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.
No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.
If you’ve chosen a Funeral Service, you’ll be able to pick which of our crematoriums your funeral will take place at. A Direct Cremation or Funeral Service will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having a Funeral Service at one of our crematoria.
Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.
Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.
Learn more about funeral plans and life insurance in our detailed guide.
There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.
If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.
You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.
In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.
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Over 74,000 cremations a year
Westerleigh Group including Distinct Cremations carried out over 74,000 cremations in 2024.
