This FAQ section is based on questions we're often asked by our customers about funeral plans.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.
Yes - you can take out a funeral plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a funeral plan for a loved one or talk to a member of our team today on 01543 211997.
There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.
A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.
You can choose a nominated representative when taking out a funeral plan. This person will put your wishes in motion when the cremation is required. This could be a family member, friend or someone else.
You can also include your plan's information in your will, however, the will is not typically read until after the funeral.
If you’ve lost your plan documents, all you need to do is get back in touch with us and we can arrange for replacements to be sent out to you.
For plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. If you die after 12 months of the start of your funeral plan, but before you have paid all your instalments, there is nothing more to pay.
There are lots of things you can do with the ashes. Many people scatter ashes in a place that was special to the deceased, some keep them in an urn as a keepsake and others have recently started to have ashes turned into jewellery or glass.
Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN
