Arrange a cremation today_ Distinct Cremations

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Funeral Plans Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about funeral plans.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 2

In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.

You can find more information on the FSCS's website.

Yes - you can take out a funeral plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a funeral plan for a loved one or talk to a member of our team today on 01543 211997.

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.

You can choose a nominated representative when taking out a funeral plan. This person will put your wishes in motion when the cremation is required. This could be a family member, friend or someone else.

You can also include your plan's information in your will, however, the will is not typically read until after the funeral.

If you’ve lost your plan documents, all you need to do is get back in touch with us and we can arrange for replacements to be sent out to you.

For plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. If you die after 12 months of the start of your funeral plan, but before you have paid all your instalments, there is nothing more to pay.

There are lots of things you can do with the ashes. Many people scatter ashes in a place that was special to the deceased, some keep them in an urn as a keepsake and others have recently started to have ashes turned into jewellery or glass.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Paul Exley, on Trustpilot 7 Nov 2024
I chose Distinct Cremations over the others as they came across as the most sincere, honest and professional. Dealing with the Distinct team is very reassuring and nothing is too much trouble; they want to ensure that the customer is totally satisfied and comfortable with every stage in the process. I am wholly confident and delighted with the whole process and recommend Distinct Cremations without hesitation.
Geraldine , on Trustpilot 7 Nov 2024
Very easy to set up, clear and concise instructions, good choice of plans. Recommended by my niece who was very pleased with her experience.
Pat Wenham, on Google 7 Nov 2024
Very friendly and helpful
Jacqueline Bruntz , on Trustpilot 6 Nov 2024
On line plan set up was very easy to navigate. Low cost money payment plan and follow up service is second to none. I highly recommend this company.
Nick Wheeler, on Google 4 Nov 2024
Very professional company to deal with. While the cost was less than others charge, I found the level of customer service was not reduced in any way. The respectful and courteous advice, at was was a sad time, was greatfully appreciated.
Steve Andrews, on Trustpilot 4 Nov 2024
Distinct Cremations offered everything l was looking for in order for my parents to have a dignified and meaningful funeral. The cost of the plan is great value and the process of arranging it was excellent. I needed to speak to an advisor who was extremely helpful and did not pressure me with my decision to use Distinct Cremations
Elizabeth Corbett, on Trustpilot 31 Oct 2024
Fabulous caring kind staff All staff are committed to making customers feel comfortable with all information and services they provide. We would highly recommend Distinct Cremations to our friends and family.
Jenny Langley, on Trustpilot 30 Oct 2024
Prompt response to enquiry both by telephone and confirmed by post. Very helpful in explaining what was covered and what was not. Good price and excellent terms to pay interest free over 12 months. We had enquired through a number of companies but overall found Distinct a better offer. We did not feel we were unduly pressurised with continuous chase up calls. We originally enquired in July but were unable to complete until October.
4.9/5
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4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews