Arrange a cremation today_ Distinct Cremations

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Funeral Plans Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about funeral plans.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 2

Yes - you can take out a funeral plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a funeral plan for a loved one or talk to a member of our team today on 01543 211997.

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.

You can choose a nominated representative when taking out a funeral plan. This person will put your wishes in motion when the cremation is required. This could be a family member, friend or someone else.

You can also include your plan's information in your will, however, the will is not typically read until after the funeral.

If you’ve lost your plan documents, all you need to do is get back in touch with us and we can arrange for replacements to be sent out to you.

For plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. If you die after 12 months of the start of your funeral plan, but before you have paid all your instalments, there is nothing more to pay.

There are lots of things you can do with the ashes. Many people scatter ashes in a place that was special to the deceased, some keep them in an urn as a keepsake and others have recently started to have ashes turned into jewellery or glass.

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of private crematoria within the UK for over 30 years.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Kerry Smith, on Google 10 Nov 2025
I had been thinking of planning my funeral for a while but couldn't afford it. I'd seen an advert for distinct cremations and went for it, I applied online (so easy to do) and spread the cost over 5 years. So now my family doesn't have to plan anything or find silly amounts of money. Best thing I've done in a few years. Thank you distinct cremations.
Janet Dimaline, on Google 8 Nov 2025
Our funeral arrangements were handled with professionalism and compassion by Tracy. Everything was fully explained which made the whole process of a delicate subject easy to handle. Thank you!
Elizabeth Whiteside, on Feefo 8 Nov 2025
The contact at the centre Maxine was very nice and helpful. Nothing was too much trouble. The delivery of David's ashes was in keeping with the service.
Gillian Wakefield, on Feefo 7 Nov 2025
The service received by Distinct Cremations was absolutely exceptional. I was completely blown away by the care, support and compassion provided by the company and in particular Sarah Miller who looked after me from the very first phone call after we advised them dad had died. She was such a glimmer of light at a very dark time which I shall be forever grateful for. Sarah kept in regular contact and her kind and gentle approach made the process so pressure free that I hardly felt like we were organising a cremation service (which was seamless and beautiful, the location was perfect and the local third party funeral directors that Distinct Cremations used were second to none) The addition of a wonderful celebrant and a photo tribute to dad’s original plan was worth every extra penny. It’s actually very hard to put into words how I feel about Distinct Cremations but during his life my dad was always so thrilled by excellent customer service and he certainly saved the best for last.
Hutchinson, on Trustpilot 7 Nov 2025
Although it came as a bit of a shock to find out our mum had a plan through Distinct Cremations, I can now understand why they took this plan out. Everything was handled with a profession manner and in a sensitive way, the staff were extremally helpful and always available to answer any questions we had. Although you don't get to have a crematorium service, we have family who live abroad, and getting everybody to attend at the same time would have proved very difficult. So, we waited for the ashes to be returned and arranged a wake at a time that suited the vast majority of the family. The fact that two of my siblings are now considering this type of arrangement speaks volumes. Distinct Cremations was a positive experience for our family.
Anonymous, on Feefo 5 Nov 2025
Very helpful and understanding. Great explanation of services offered. Followed up to ensure we were happy with our plans.
Christine Pearson, on Google 28 Oct 2025
Using Distinct Cremations for my Husband's service was the best thing we could have done. We were given their undivided attention, including a visit to discuss the service itself. The environment was lovely calm and relaxed and the service was beautiful. My husband would have been proud, as everything was spot on. Thank you particularly to Maxine, and Fiona the Celebrant.
Cail Rowntree, on Google 24 Oct 2025
Distinct Crematoriums from start to finish were so helpful, always kept us updated and made everything run smoothly for us and the service was beautiful for our Sister & Auntie. We just want to say a special thank you to Kerry who dealt with us, your a credit to the company.
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews