01543 211997 Get a FREE Guide

Arrange A Funeral

Arrange A Funeral Direct Cremation Funeral Service Frequently Asked Questions How It Works Personalise a funeral service
Funeral Plans

Funeral Plans Direct Cremation Plan Funeral Service Plan Request A Guide Buy A Funeral Plan Frequently Asked Questions Keeping Your Money Safe How It Works
Our Locations
Guidance

Guidance Funeral Planning Remembering A Loved One Anticipating A Death What To Do When Someone Dies Arranging A Funeral Funeral Types Funeral Costs Personalising A Funeral Plan A Funeral Service Frequently Asked Questions
About

About Us Our Reviews Find A Crematorium News Trade Partnerships
Contact

Arrange a cremation today_ Distinct Cremations

Funeral Plans FAQs

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Search our FAQs

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Funeral Plans Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about funeral plans.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 5

What happens if I can't afford to pay for a funeral?

Many people struggle to afford a funeral because of the rising funeral costs. If you’re arranging the funeral of a loved one and you think you can’t afford it, check if you’re eligible for Government assistance via a Funeral Expenses Payment in England & Wales or check your eligibility and apply for a Funeral Support Payment in Scotland.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5

4.9/5

4.9/5

Read all our reviews

Nicci Saville , on Google 17 Jan 2026

The service provided was a truly personal and caring one. Very professional and knowledgeable. Care was taken throughout the journey I was impressed with the service. Thank you.

Debbie Banks, on Trustpilot 15 Jan 2026

Amazing service from start to finish , they made me feel like my dad was being cared for from the moment I rang them so respectful and helpful I spoke to a lady called Maxine who was amazing and a young lady called Libby delivered my dads ashes she was amazing so respectful and kind ,everyone was amazing I would highly recommend this service to anyone

William Pedel, on Google 8 Jan 2026

The whole experience with Distinct Cremations was excellent did everything we needed, and Maxine helped us in a very professional way and looked after our every need, she was a pleasure to deal with 10/10

Philip Evans, on Google 6 Jan 2026

This is the second time using distinct cremations again the service and compassion was 1st class they make a difficult time much easier . Thankyou

Linda Payne, on Trustpilot 1 Jan 2026

My father had arranged in advance for this service so we knew all was as he wished it to be. What took me by surprise was just how kind and caring it was. To have one person to contact ( thank you Maxine) who checked and advised all along was wonderful and made the whole process less upsetting. I felt that Dad's remains were treated with respect and we were supported throughout. We have received his ashes and will go on to make our own arrangements with those. Excellent service. Thank you to Maxine and team

Mrs Gillian Davies, on Trustpilot 15 Dec 2025

Exceeded our expectations Very impressed with the help provided and care given during a very difficult time. Communication excellent at every point.

Trevor Griffiths, on Trustpilot 12 Dec 2025

A caring respectful company, From the minute I telephoned I felt comfortable, cared for and confident in the person (Sarah) taking the call. There was no pressure but the plan was explained clearly and any questions I had answered in a way that assured me that Direct Cremations was the answer to my needs

Bridget Hope, on Google 11 Dec 2025

From the first phone call we made enquiring about your service, to the last call after I had received the ashes we found dignity, patience, courtesy and straightforward helpfulness. You were always upfront and totally reliable. I do thank you very much for your care and consideration which has made this difficult time so much easier.

4.9/5

4.9/5

4.9/5

Read all our reviews

Cremations for low cost farewells

Call us

Follow us

Find us

Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN

Useful Links

Important information

Part of

Over 74,000 cremations a year

Westerleigh Group including Distinct Cremations carried out over 74,000 cremations in 2024.

Award

Award

Award

Distinct Cremations office: Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN

‘Distinct Cremations’ is a trading style of Distinct Funeral Plans Limited (DPFL) and Distinct Cremations Limited (DCL). DFPL is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 965289. DCL provides ‘at need’ funeral and cremation services and is not authorised or regulated by the Financial Conduct Authority.

Both companies are registered in England. DFPL No. 13366327 and DCL No. 13366310. Registered office: Head Office Westerleigh Crematorium, Westerleigh Road, Westerleigh, Bristol, BS37 8QP. Part of the Westerleigh Group.