If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.
This FAQ section is based on questions we're often asked by our customers about funeral plans.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
All of the necessary services required for your cremations are in your initial costs. However, on occasion, there may be additional costs. You can read the full list of additional services for more information.
Unfortunately we can’t transfer funeral plans from a different company to ourselves. However, you can simply cancel your existing funeral plan and take out a new one with us if you want to.
You’re free to visit any of our crematoriums, within their opening hours, to view the grounds and facilities ahead of time.
If you have purchased a funeral plan with a single payment or over a period of up to 12 months, you can cancel your funeral plan within the first 30 days and receive all your money back. If you cancel after 30 days you will get most of your money back, minus a £95 cancellation fee.
If you have purchased a funeral plan over 5 or 10 years and cancel your plan within 12 months, you will get a full refund of all payments paid. If you cancel after 12 months (the moratorium period), your instalments will stop and you will not be entitled to any refund of the money you have already paid. You can read more on our T&Cs page.
The choice is entirely yours. It's not uncommon for people to divide the ashes of the deceased between their loved ones, so that everyone can have a reminder of them.
A direct cremation is a simple fuss-free cremation without a funeral service. Having no mourners attend the cremation reduces the costs and stress of arranging a traditional funeral.
For many, a direct cremation allows them to separate the cremation from the celebration of the deceased’s life, allowing them a dignified opportunity to say goodbye in a way that better suits them.
At Distinct Cremations, we handle all the direct cremation arrangements including collecting your loved one, caring for them in our mortuary and carrying out the cremation itself.
There’s no limit on how many people can attend a wake, only as many as the organiser and venue are comfortable with.
If you’re on certain benefits, you may be eligible to receive help from the government towards funeral costs.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.
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Over 74,000 cremations a year
Westerleigh Group including Distinct Cremations carried out over 74,000 cremations in 2024.
