Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
The team were incredible in guiding us through the difficulties, from the very first moment of contact, they were empathetic, understanding and patient, till the last contact ensuring we had the future support we might need. I can't recommend these guys highly enough. If you are looking for an end of life arrangement of least stress to your loved ones, then i'd always suggest Distinct Cremations. Thank you again Kerry for all your help and assistance.
Mum and I discussed this option and she paid for it ahead of time as she knew it was a terminal illness. I got copies of all the paperwork. When the day came it’s a simple phone call and then they make all the arrangements. You are kept updated and informed at each step. Even on the return of the ashes, they are supportive and friendly and open to questions.excellent
All the team were of great help and kindness at the most difficult time. Special thanks to Maxine for all her guidance and support during the process. I cannot think of anything more they could have done to make the whole situation any easier. Many thanks
I used Distinct last year for my father's cremation. They made it all so simple with a friendly caring attitude that when my mother died this year I immediately chose them again. I wasn't dissapointed, great service as always.
Could not fault the team at Distinct, particularly Sarah. We have been more than supported through our recent family bereavement, we’ve been cushioned, virtually hugged and respected. From the initial conversation to the final one, what comes through is that these are kind, authentic people who really care about what they do. Sarah took time to get to know us, but not in a way that could have felt intrusive at such a vulnerable time - actually it was the opposite. I really appreciated this, as it meant every conversation we had she remembered what I’d said previously and was on top of everything we needed. THANK YOU. I would recommend anyone getting a plan with Distinct, the fact that they will take such good care of your left behind loved ones should be reason enough to start the conversation now.
The team at Distinct Cremations are a real credit to their industry. They are empathetic, they listen, and the patience and understanding they demonstrate when helping the bereaved is incredibly touching. Knowing that there was someone knowledgeable and willing to provide a guiding hand has been indispensable during my families time of grief. Thank you.