Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers who followed their instinct with Distinct, as managed by the independent third party customer review websites Feefo, TrustPilot and Google.
Two plans purchased, complicated situation yet staff accommodated our special needs. Brilliant service. Our minds at rest regarding end of life details. Couldn't have wished for more genuine interactions, understanding and reassurance.
During this difficult time the staff at Distinct Cremations have been exemplary. They provided an immediate considerate service, kept me well updated at every point. I had a problem with the doctor’s certificate and they even contacted the surgery on my behalf multiple times to resolve the issue. The ashes were returned promptly with lots of notice by a member of their own team. Honestly I can’t recommend them enough, they served my dad with dignity.
Absolutely amazing service from start to finish. Everyone I spoke to was so kind and understanding in such a difficult time. They would always make sure you are okay every step of the way and if you need a few moments they will take their time and give you time yourself. Honestly I don’t know how I would have gotten through the process without them every step. A huge thank you
Very professional experience, very easy to get the plan I required.
Very easy to set up online Very prompt replying to email correspondence Very helpful and friendly over the phone