Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
Everything was great and Kerry in particular was perfect for me as the daughter navigating this process. Her emotional intelligence was exactly what was needed to pitch her support and personal interaction with me as an individual. Every other person encountered was lovely and supportive. We stuck with our mothers wishes but there are opportunities to add to the services etc but no hard sell, just options presented. Though unattended (as that is what my mum wanted) the personal touches that were part of what was already purchased were lovely. The option she chose took away the stress of a traditional cremation service and we are still having a wake to remember and celebrate her. Thank you Kerry and team x
The staff were very helpful and friendly
Mum and I discussed this option and she paid for it ahead of time as she knew it was a terminal illness. I got copies of all the paperwork. When the day came it’s a simple phone call and then they make all the arrangements. You are kept updated and informed at each step. Even on the return of the ashes, they are supportive and friendly and open to questions.excellent
All the team were of great help and kindness at the most difficult time. Special thanks to Maxine for all her guidance and support during the process. I cannot think of anything more they could have done to make the whole situation any easier. Many thanks
I used Distinct last year for my father's cremation. They made it all so simple with a friendly caring attitude that when my mother died this year I immediately chose them again. I wasn't dissapointed, great service as always.
Could not fault the team at Distinct, particularly Sarah. We have been more than supported through our recent family bereavement, we’ve been cushioned, virtually hugged and respected. From the initial conversation to the final one, what comes through is that these are kind, authentic people who really care about what they do. Sarah took time to get to know us, but not in a way that could have felt intrusive at such a vulnerable time - actually it was the opposite. I really appreciated this, as it meant every conversation we had she remembered what I’d said previously and was on top of everything we needed. THANK YOU. I would recommend anyone getting a plan with Distinct, the fact that they will take such good care of your left behind loved ones should be reason enough to start the conversation now.