Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
My father had arranged in advance for this service so we knew all was as he wished it to be. What took me by surprise was just how kind and caring it was. To have one person to contact ( thank you Maxine) who checked and advised all along was wonderful and made the whole process less upsetting. I felt that Dad's remains were treated with respect and we were supported throughout. We have received his ashes and will go on to make our own arrangements with those. Excellent service. Thank you to Maxine and team
So glad we went with Distinct Cremations for my Mother’s funeral. Sarah and her colleagues were so caring and kind and professional. I felt very well looked after from start to finish. I would not hesitate to recommend them or use them again in the future. We were able to give Mum a perfect service at an affordable cost.
I would like to express my sincere thanks to Distinct Cremations for the care, dignity, and professionalism they showed while handling the cremation of my late brother, Paul. From the very beginning, the process was handled with sensitivity and clarity during what was an extremely difficult time for our family. A special mention must go to Maxine, who supported me throughout the entire journey. She was compassionate, patient, and incredibly reassuring, always taking the time to explain things clearly and making sure nothing felt rushed or overwhelming. Maxine's kindness and understanding made a genuinely hard experience much easier to manage, and it was clear that she truly cared about doing things properly and respectfully. Knowing that my brother was in such capable and considerate hands brought me great comfort. I would not hesitate to recommend Distinct Cremations to anyone needing this type of service. Their professionalism, empathy, and personal approach made all the difference, and I am very grateful for the support we received.
Exceeded our expectations Very impressed with the help provided and care given during a very difficult time. Communication excellent at every point.
A caring respectful company, From the minute I telephoned I felt comfortable, cared for and confident in the person (Sarah) taking the call. There was no pressure but the plan was explained clearly and any questions I had answered in a way that assured me that Direct Cremations was the answer to my needs
A sympathetic, fuss-free and exemplary service! My mother in law passed away recently and she was very clear that she did not want a service so we approached Distinct Cremations. They couldn't have been more amazing throughout a very tough time. I was looked after by Kerry who was completely empathetic throughout, she was efficient, kept me fully informed and was so kind in her approach and phoned to check how things were going. My mother in laws ashes were delivered to us this week by a very smartly dressed man who again, was so respectful and kind. Kerry has just phoned me to check all went well and to ask if I had any questions. I couldn't recommend them more for looking after our loved one and us, so well