Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 2

As long as you're based in mainland England, Wales, or Scotland, your location won’t affect your options. The price remains the same, and the quality and service inclusions don’t change. With our network of 41 crematoria across these regions, you can secure a funeral plan no matter where you are. Explore our crematoriums today.

You need to be over the age of 18 to take out a cremation plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your cremation plan.

You can arrange a simple funeral with the support of a funeral provider like Distinct Cremations. Call our kind and experienced team on 01543 212000 to begin the arrangements.

Once you instruct us to carry out a funeral on behalf of your loved one, we support you at every stage. We help you fill out the required cremation paperwork and arrange the funeral service itself.

You will be kept informed as your loved one is brought into our care and arrangements can be sensitively made at your own pace. We are always on the other end of the phone to answer your questions.

Our knowledgeable team will assist with all of the essential funeral arrangements. The cremation itself, transport of the deceased, support filling out the required paperwork and arrangments for the funeral service are all included in the price of the plan.

We can also offer additional services at the time of need like printed service stationery. However, these additional extras are not included in the Funeral Service price.

Our knowledgeable team will assist with all of the essential funeral arrangements. The cremation itself, transport of the deceased, support filling out the required paperwork and arrangments for the funeral service are all included in the price of the plan.

We can also offer additional services at the time of need like printed service stationery. However, these additional extras are not included in the Funeral Service price.

The average cost of a funeral in the UK is now £4,285^[1]^. Our funeral plans start from as little as £1,899 or from just £1,299 if you need to arrange a funeral today or in the very near future.

^[1]^ SunLife Cost of Dying Report 2025, sunlife.co.uk/funeral-costs

If you’ve chosen a Funeral Service, you’ll be able to pick which of our crematoriums your funeral will take place at. A Direct Cremation or Funeral Service will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having a Funeral Service at one of our crematoria.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about funeral plans and life insurance in our detailed guide.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Anonymous, on Feefo 14 Oct 2025
Excellent service throughout.
Beverley Millington, on Google 3 Oct 2025
I have recently bought Cremation Plans from Distinct and can thoroughly and completely recommend the company to anyone considering purchasing a plan. From receiving my information pack to receiving my plan certificates I was given all the information I needed by fully knowledgeable & friendly staff. Nothing was too much trouble and all my questions were answered. With our plans now in place, we can forget about that which will inevitably happen at some point in the future & just get on with the joy of living. Thank you so much Distinct.
Anonymous, on Trustpilot 24 Sep 2025
Very easy and reassuring process. The staff were very helpful and answered all my questions immediately. All the documents arrived by email and are all self explanatory. Took the discounted 12 month pay off plan. Arranging a cremation plan for the future and for the peace of mind for my wife and I. I feel we are in very professional hands
Linda Arthur, on Google 24 Sep 2025
My partner Andy had paid for a unattended funeral plan. When Andy passed I contacted the company to start the proceedings. The service was absolutely amazing and I couldn't fault it. Maxine phoned me and made everything easy at a difficult time. I would highly recommend booking with Distinct Cremations. I am now considering booking mine.
Anonymous, on Trustpilot 18 Sep 2025
Maxine was kind and empathetic as well as knowledgeable. She made the whole process easy and calm.
Tracy Jordan, on Google 18 Sep 2025
Explains well and was given a full knowledge of how it works
Anonymous, on Feefo 16 Sep 2025
We were treated with respect and consideration though the darkest of times. I honestly could not recommend Distinct Cremations any more highly. A truly respectful and dedicated team.
Anonymous, on Feefo 15 Sep 2025
The service was very personal and thoughtful and the telephone conversations are on a first name basis if this is what you prefer.
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews