Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 2

Our knowledgeable team will assist with all of the essential funeral arrangements. The cremation itself, transport of the deceased, support filling out the required paperwork and arrangments for the funeral service are all included in the price of the plan.

We can also offer additional services at the time of need like printed service stationery. However, these additional services are not included in the Simple Funeral Plan price.

The average cost of a funeral in the UK is now £4,141^[1]^. Our funeral plans start from as little as £1,699 or from just £1,199 if you need to arrange a funeral today or in the very near future.

^[1]^ SunLife Cost of Dying Report 2024, sunlife.co.uk/funeral-costs

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or attended cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

Greenr is a sustainable software company that has helped us calculate the environmental impact of our activities and services. Greenr has advised us which offsetting projects would be the most appropriate to maximise our positive effects on the planet.

We will use a well-known national charity to facilitate the planting of a tree to ensure the tree is planted here in the UK. When you buy one of our funeral plans, we will arrange this. So even though the cremation won’t be required yet, the environmental benefits of you adding the Go Greener option start now. If you are arranging a cremation today, we’ll arrange for the tree to be planted within a month of the cremation date.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about funeral plans and life insurance in our detailed guide.

Our crematoria feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.

Excellent. Professional, sympathetic and helpful

Diana 17/04/24

This is a good company, the cremation was dealt with very smoothly without any problems. The staff were very courteous and professional throughout. Everything... Read more

Wendy H 08/04/24

They gave a superb service, they were very professional from start to finish, but also friendly and empathetic too, at what was a very difficult time... Read more

Anonymous 07/04/24

Dee was lovely and understanding and advice was easy to understand

Anonymous 06/04/24

Very kind and helpful lady. She talked me through everything that I asked her about.

Anonymous 05/04/24

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24

Respectful. Understanding. All people concerned very helpful

Colin James John Cann 29/03/24

Before speaking to Distinct Cremations I had already checked other firms offering similar services and Distinct seemed like the best option for me. I... Read more

Anonymous 29/03/24

Received excellent service from Distinct Cremations. The passing of my stepfather was very distressing and emotional time for my family. David at DC... Read more

Anonymous 29/03/24
Feefo independent service review 5 star