Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 8

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of private crematoria within the UK for over 30 years.

Last year, 23% of all funerals were unattended funerals without mourners present. 2% of funerals were direct burials and 21% of funerals were direct cremations. Direct cremations especially have risen in popularity in recent years as in 2019 they accounted for just 3% of funerals.[1]

[1] In 2025, 21% of funerals were direct cremations and 2% of funerals were direct burials. In 2019, 3% of funerals were direct cremations. (SunLife Cost of Dying Report 2026, sunlife.co.uk/funeral-costs)

The coffin is burned with the body of the deceased inside the cremator.

All of the necessary services required for your cremations are in your initial costs. However, on occasion, there may be additional costs. You can read the full list of additional services for more information.

The cremation service will take place Monday to Friday. When the time comes, our compassionate team will liaise between the person arranging the funeral and the chosen crematorium to find a suitable date and time.

You can, and it can make things easier and less stressful for when the time comes. If a loved one is suffering from a life limiting ailment, the dying person may want to be involved in their own funeral arrangements. Or a funeral can be planned when you're healthy with a funeral plan. We're happy to talk through your options 24/7 on 01543 211997.

Our [location] funeral services let you arrange a funeral from your own home. You can research and choose the funeral option that suits you best on our website, then give our experienced and empathetic team a call on 01543 212000. Whilst our funerals can be arranged without needing to visit any physical premises, we have a nationwide network of 42 crematoriums so can provide flexibility in where our attended cremations are held.

Absolutely. While fuss-free funerals focus on the cremation process, you have the freedom to organise a separate, **personalised memorial service at any time, allowing you to celebrate your loved one's life in a way that's meaningful to you.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Anonymous, on Feefo 14 Jul 2026
I cannot recommend this company more highly - if I could give 10 stars I would . Professional, kind, caring , friendly and exceptionally well organised from the beginning to the end . Kerry & Maxine were just amazing ,felt more like friends than organisers. They helped me through a very difficult time when I felt totally alone . If anyone reading this review is thinking of taking a plan out with them, you won’t regret it they are, in my eyes, The best . Thank you SO very very much. Siân X
Diane Pincher, on Feefo 7 Jul 2026
Sarah Miller was the lady who helped me through my brothers passing and she was outstanding from start to finish, with daily calls to see how i was doing and answering all my questions. Distinct Cremations did an amazing job, my brother had a proper funeral service and they even brought my brothers ashes back to my door in a lovely tube with a dove on which i had chosen and even some of his ashes in a cuddle stone for me to keep always. thank you Sarah and everyone who as taken part in my brother funeral, Amazing, thank you.
Geoffrey Michael Crompton, on Feefo 2 Jul 2026
Recently took out 2 funeral plans for myself and my wife. After doing research with a number of different companies we decided on Distinct Cremation. We feel we made the right choice after speaking to Tracey. She was very professional kind and patient. She explained everything to us and answered all our questions. Follow up phone call from Tracey today to check we had received all the paperwork and that we were happy with everything that had been arranged. We would highly recommend Distinct Cremation for a first class service.
Keith Benson, on Feefo 18 Jun 2026
Excellent service from distinct cremation from the initial contact continuing until after the service. I mainly dealt with Kerry who was very professional,kind and considerate. Any questions or queries were fully explained or dealt with. The actual service was just what we wanted and in a lovely setting. A truly five star service, thank you.
Anonymous, on Feefo 15 Jun 2026
Friendly service…..full information given in clear easy to understand…….didn’t feel pushed to buy which was nice.
Tracy Rosanna Norris, on Feefo 9 Jun 2026
The service I received from day one was excellent. Maxine showed both empathy & patience, concerning our loss. She explained clearly the necessary steps & paperwork I needed to complete in order for the cremation to take place. It was so effortless & each stage was communicated & explained well. I cannot rate them highly enough, for their professionalism & care during a difficult time for us.
Marion Rose, on Feefo 5 Jun 2026
Helpful and easy to contact and organise Informative and clear about process and cost Straightforward process when loved one passes Dignified collection of loved one from home Good communication of where loved one is held and what day they will be cremated Offering delivery of ashes within 14 days of cremation (but we opted to collect earlier) Comforting having loved one back Freedom to scatter ashes ourselves and celebrate their life at our chosen date and venue Good follow up care
4.9/5
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4.9/5
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4.9/5
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