Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.
Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
Our crematoriums feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.
There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.
A direct cremation is a simple cremation without a funeral service and all the additional expenses such as flowers. However, the family can make arrangements for flowers to be delivered to the crematorium directly should they wish.
If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.
Absolutely. Taking out a new funeral plan with Distinct Cremations is completely safe. Distinct Cremations, and our parent Westerleigh, are one of the largest funeral and cremation service providers in the UK. We have been established for 30 years and each year we help around 74,000 families.
A direct cremation is a worry-free, affordable alternative to a traditional cremation, without a procession, service, mourners and viewing of the deceased. Though the cremation is unattended, the deceased is still treated with the highest level of care from beginning to end. A direct cremation is also the least expensive funeral option costing just £1,350 with Distinct Cremations. A traditional cremation on average costs £3,980.*
* The average cost of cremation in 2024 (SunLife Cost of Dying Report 2025, sunlife.co.uk/funeral-costs)
Yes - you can take out a cremation plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a cremation plan for a loved one or talk to a member of our team today on 01543 211997.
All of our ashes are returned in a simple biodegradable container. For an additional cost, this can be upgraded to a casket or urn to keep, bury or scatter the ashes. Call us on 01543 211997 to discuss the options available.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.
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Over 74,000 cremations a year
Westerleigh Group including Distinct Cremations carried out over 74,000 cremations in 2024.
