Frequently Asked Questions

Very helpful and understanding. Great explanation of services offered. Followed up to ensure we were happy with our plans.

Felt looked after and cared about. Help and advise on the end of the phone, no pressure, treated with empathy and respect every step of the way.

My whole experience was a very nice and well informative and the advice I was given lead myself and my wife to proceed with getting one each.and I will be recommending you to all my friends once again well done 👍👍👍

Prompt response and kept us fully informed at every stage. Alice was compassionate and treated us with dignity throughout. Would recommend.

Excellent service throughout.

My aunty purchased her own cremation with Distinct Cremations. Before this I had never heard of them. The whole process for me to use them upon her passing was easy and they were extremely respectful. I phoned them as soon as she passed and they sent a local funeral home to collect her as the ambulance would not take her as she was already gone and it was expected. There was a problem with my auntys doctor not wanting to sign the death certificate and this meant they had to get a coroner. DIstinct cremations worked with the coroner and the hospital so i didnt have to arrange anything. They sorted everything out for me and dealt with the problem professionally. I was kept informed by my case worker who i was assigned right away on the first phonecall and i dealt with her all the time not having to relay everything all the time was a massive bonus. They were there if i needed to know anything. It did take a long time for the cremation to take place but this was due to the hold up with my auntys doctor not signing the reason for her death. I was told the date and time of the cremation, my aunty had asked for a song to be played why she was being cremated and although she did not want anyone to attend her cremation i was told of this song and i was able to play it at the exact time that she was being cremated as well as the cremation place playing it. This gave me some comfort. My aunty chose for us all to have a meal to celebrate her life and talk about her instead of us all attending a funeral. I believe this was the best thing she could have done. After she was cremated (a couple of days) i got a phone call to talk about her return to me ( this is what she wanted). We arranged a date and they brought her home to me. She was delivered back to me with respect and the person that delivered her ashes to me was lovely. The next day i got a phonecall from them asking if everything went ok and they let me know if i needed anything to let them know. The communication was fantastic, the service was fantastic. There were no hidden costs to pay after. Unless you wanted to upgrade anything which you are given the option to but you are not pressured, they just send you a leaflet with prices on for scatter boxes and urns and jewellery which can be ordered. There was no obligation for this and i did not choose these options. So i had nothing to pay. It was a great smooth experience and i will be purchasing my own cremation with distinct cremations for myself when i pass so my family will have a stress free time, i know they do what they say they will and my family will not incur any extra charges unless they want to upgrade anything.

Absolutely brilliant service Nathan Was so professional every step of the way cannot praise him enough

All through the process I had Kerry who looked after me with advice and keeping me informed. The undertaker used was a compassionate person and made us feel that our loved one was well looked after. I would highly recommend Distinct Cremations. A first rate service