Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.
Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
Funeral plans are prepaid service agreements where the money required is typically invested in a secure trust until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.
Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.
Learn more about funeral plans and life insurance in our detailed guide.
Our crematoriums feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.
When a loved one passes away, the people left behind are often heartbroken, exhausted and overwhelmed. At the same time, they are required to make a lot of decisions in a short space of time. When those decisions relate to a traditional funeral, they can often become very expensive quickly, especially when led by emotion.
By planning in advance, you can specify what kind of funeral you want and make many of those decisions for them. Family will know they are carrying out your wishes, and much of the financial costs will already be taken care of.
There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.
Distinct Cremations can help you arrange a funeral for a loved one who has died, whereas Golden Charter sell funeral plans for the future only.
As a funeral provider as well as a plan seller, we use our own crematoriums, transportation and mortuary facilities to provide professional and dignified end-to-end care. We offer the choice of a direct cremation for a simplified send off or a cremation with a service for loved ones to say goodbye in a more traditional way.
Your dedicated funeral arranger can support you with the personal touches that make your loved one’s farewell unique and meaningful.
A direct cremation is a simple cremation without a funeral service and all the additional expenses such as flowers. However, the family can make arrangements for flowers to be delivered to the crematorium directly should they wish.
If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.
Absolutely. Taking out a new funeral plan with Distinct Cremations is completely safe. Distinct Cremations, and our parent Westerleigh, are one of the largest funeral and cremation service providers in the UK. We have been established for 30 years and each year we help around 76,000 families.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.
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Over 76,000 cremations a year
Westerleigh Group including Distinct Cremations carried out over 76,000 cremations in 2025.
