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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse advice by topic' then click Submit and you'll only be shown the FAQs from this section.

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Frequently asked questions - page 3

All of our ashes are returned in a simple urn which can be upgraded to a wooden urn for an additional cost.

You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your plan.

In the unlikely event that Distinct Cremations stops trading your money will still be safe.

For lump sum and instalments up to 12 months we hold your money securely in the Distinct Funeral Plans Trust, your investment is set aside completely separately from our day-to-day activities. In the Trust, your money can only ever be used towards the cost of your funeral and nothing else, making it 100% safe and protected against any eventuality.

For 5 & 10 year instalment plans we purchase a “whole of life” policy from one of the UK's largest mutual life organisations, Scottish Friendly, who are regulated by the Financial Conduct Authority and the Prudential Regulations Authority, to provide your chosen cremation at the time of need.

Yes - you can take out a plan on behalf of your parents or a partner.

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.

If you are paying for your plan in up to 12 instalments, your personal representatives will need to pay the outstanding amount due.

If you are paying over 5 or 10 years and death occurs after 12 months and your monthly instalments are up to date, no further payment will need to be made.

If you are paying over 5 or 10 years and death occurs within 12 months of the start date of your plan, your personal representatives will need to pay the difference between the amount already paid and the lump sum plan price at the time you took out your plan. If death occurs within 12 months of the start date of the plan as the result of accidental death, no further payment will need to be made.

There’s no need to use a funeral director if you don’t want to. You can arrange the details of the funeral directly with us and we’ll also help make all the arrangements. If you need help on where to start, check out our in-depth guide to arranging a funeral.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star