Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 3

Our crematoriums feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.

There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.

A direct cremation is a simple cremation without a funeral service and all the additional expenses such as flowers. However, the family can make arrangements for flowers to be delivered to the crematorium directly should they wish.

If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.

Absolutely. Taking out a new funeral plan with Distinct Cremations is completely safe. Distinct Cremations, and our parent Westerleigh, are one of the largest funeral and cremation service providers in the UK. We have been established for 30 years and each year we help around 70,000 families.

A direct cremation is a worry-free, affordable alternative to a traditional cremation, without a procession, service, mourners and viewing of the deceased. Though the cremation is unattended, the deceased is still treated with the highest level of care from beginning to end. A direct cremation is also the least expensive funeral option costing just £1,299 with Distinct Cremations. A traditional cremation on average costs £3,980.*

* The average cost of cremation in 2024 (SunLife Cost of Dying Report 2025, sunlife.co.uk/funeral-costs)

Yes - you can take out a cremation plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a cremation plan for a loved one or talk to a member of our team today on 01543 211997.

All of our ashes are returned in a simple biodegradable container. For an additional cost, this can be upgraded to a casket or urn to keep, bury or scatter the ashes. Call us on 01543 211997 to discuss the options available.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Cheryl, Gary and Wayne Eaton, on Feefo 26 Jun 2025
The team were incredible in guiding us through the difficulties, from the very first moment of contact, they were empathetic, understanding and patient, till the last contact ensuring we had the future support we might need. I can't recommend these guys highly enough. If you are looking for an end of life arrangement of least stress to your loved ones, then i'd always suggest Distinct Cremations. Thank you again Kerry for all your help and assistance.
Alan Harris, on Feefo 17 Jun 2025
Distinct Cremations provided a professional service for my Fathers cremation. Every discussion I had with their representative Sarah, was helpful and supportive. She clearly explained the entire process and made sure we understood all of the options at each stage. Losing someone is very painful and to have someone take care of the cremation with all of our selected options was a great comfort. I have already recommended Distinct to my family and friends who are considering this type of cremation.
Anonymous, on Feefo 16 Jun 2025
From the first contact we had with Distinct Cremations, they were compassionate, understanding and professional. Nothing was too much for them, making a difficult situation more bearable. Our contact, Grace was amazing. Would happily recommend them. Thank you
Kevin William Gallagher, on Feefo 16 Jun 2025
They were so caring and I had my doubts at first. So when my neighbour was very poorly. I discussed it with her and we agreed to go forward. So I rang them and from then I they put my mind at rest. When she passed away one phone call out of hours and everything was all it took. My neighbour was picked up in 2 hrs 30 minutes. This was around 2am. Then they helped me through every step of the way. The ashes were delivered to my door within 7 days. Everything was so dignified. I've enquired about mine when the time comes. Wish to Thank everyone for the service they gave me. The lady 79 years old involved had no children and no close family. Kind regards Kevin Gallagher
Anonymous, on Feefo 14 Jun 2025
Both my mum and dad took out these policy's, my dad passed last year and mum passed this year, distinct cremations dealt with everything professionally and with courtesy, everything my parents wanted was taken care of, the people were lovely and always on the end of the phone for anything, thankyou from the bottom of my heart for making a tought time for our family into a pleasant experience ❤️
Warwick Kevin Fisher, on Feefo 8 Jun 2025
Outstanding from start to finish..I would definitely recommend Distinct Cremations ...All communication was dealt with professionally and compassionately.
Anonymous, on Feefo 7 Jun 2025
Cannot fault the excellent service received, all the employees are lovely, professional while friendly and compassionate. Highly recommend them and especially our director Maxine for making such a sad, difficult time/task easier to deal with.
Anonymous, on Feefo 5 Jun 2025
Was a fantastic service and would definitely recommend to others. They keep you upto date with every process which was very much appreciated.
4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews