Frequently Asked Questions

Unfortunately, we’re unable to offer viewings of the deceased before, or during, the cremation.

We provide a classic light oak style coffin.

If a larger coffin is required, we will provide this at no additional cost.

Yes, single payments and instalments up to 12 months are held in a secure Trust which is managed by independent trustees. For 5 & 10 year instalment plans we purchase a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. The proceeds of that policy will be used to pay for your chosen cremation at the time of need.

Yes, it is possible to plan your own funeral and doing so has a number of benefits. With our funeral plans, you can pay for your funeral in advance to relieve your family of the financial burden when the time comes. Funeral planning ahead of time also gives you and your family peace of mind about what will happen and leaves no uncertainty about your wishes. Once your funeral plan is set up the price is set so you are protected from any future rises in funeral costs.

When you take out your plan, you’ll need to make some decisions, such as whether you want a direct cremation or a funeral with a service, the length of the service and, if applicable, which of our crematoriums you prefer.

Other decisions, such as choosing music, readings, and whether to personalise the funeral further, are separate to your plan. You can make a note of your preferences for your family. When the time comes, your family may choose to add elements that are important to them.

You’ll typically receive your documents within five working days of taking out the plan.

The simplest type of funeral is an unattended direct cremation. However, there are attended funeral options.

An attended funeral lets family and friends say their final goodbyes in person as part of the grieving process but keeps arrangements affordable.

Unnecessary extras like hearses, limousines, embalming and viewing of the deceased are not included to keep costs low and funeral arrangements straightforward.

Though a direct cremation with Distinct Cremations takes place without a service or mourners, the coffin is still respectfully taken through the front door of the crematorium chapel. The coffin is then set down in the crematorium whilst a piece of music chosen by the family is played. After this, the cremation takes place.

Following the cremation, we can scatter the ashes in our garden of remembrance or personally return them to the family within 14 days if preferred. Visit our how it works page for more details about our direct cremation services.