Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
Amazing service from the start. Dad already had his plan in place, this company demonstrated excellent customer service from the start of my difficult phone call. They always referred to my father as 'dad' and kept me well informed all from obtaining the death certificate, layed to rest, collection to cremation and arranged delivery of ashes on a day it suited me. Excellent service, I would highly recommend. We are both going to sort out our plans after Christmas.
Anyone who has lost someone they love deeply will understand how difficult it can be to arrange a fitting farewell to them. Right from the beginning Distinct Cremation were outstanding in their thoughtfulness and kindness and swiftly dealt with any requests from us. Everyone I spoke to was more than helpful and in particular Grace and Alice. Nothing was a problem to them and I felt that they were always just a call away. My family members were greeted with compassion at the Crematorium and the excellent team there had been briefed properly by Distinct Cremation about our wishes. The ceremony was greatly comforting for us all. From myself and my family I thank you everyone at Distinct Cremation.
From the start to the finish of my husbands journey was excellent. The staff gave their condolences and empathy. I received David's ashes from a very nice sympathetic gentleman who had travelled quite some distance to deposit them at my house I was very grateful. The cost of the cremation could not be better at this time. It gave me a chance to make other arrangement later. I have therefor made arrangements at the church followed by a celebration of his life at the local hotel.
Everyone was really lovely and they really support you all
I had been thinking of planning my funeral for a while but couldn't afford it. I'd seen an advert for distinct cremations and went for it, I applied online (so easy to do) and spread the cost over 5 years. So now my family doesn't have to plan anything or find silly amounts of money. Best thing I've done in a few years. Thank you distinct cremations.
Our funeral arrangements were handled with professionalism and compassion by Tracy. Everything was fully explained which made the whole process of a delicate subject easy to handle. Thank you!