Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
I can honestly say Distinct Cremations were amazing throughout. From first ringing them right through to receiving the ashes back the service was excellent. They were thorough and compassionate in what was a traumatic time and kept me informed very step of the way.
Jan was very friendly m, helpful and informative. A very pleasant experience.
Sadly, we have had to use the services of Distinct Cremations for both parents in the space of 7 months. At first we were wary of the concept that our parents had proposed, but the team was so respectful and our mothers cremation went like clockwork; everything was advised in advance and actioned as advised. When our father passed away in December, we had already agreed that we would use the same service for Dad. Everyone from the initial call, the private ambulance collection team, the personal attention from Maxine and the kindness and respectfulness of John, when he carried Dad's ashes to our door, were all superb. Having had a very stressful 2024, I cannot recommend Distinct Cremations highly enough for taking away one of the most foreboding duties during a very difficult time for us. They are great people with the sensitivity and kindness that is in rare supply these days but they seem to have bucket loads of it!
From beginning to end I was shown nothing but kindness by my contact in the company. I cannot recommend Sarah Miller enough, she was extremely helpful and compassionate throughout the loss of my Mother. I was kept aware of any development throughout the process, which is obviously trying enough as it is. Having had a not particularly good service from the so-called most popular company in this field when I lost my father, I cannot recommend Distinct Cremation highly enough. Reasonable prices and all round excellent service, and I would not hesitate to recommend Distinct to friends and family.
From the moment my mum passed away to her ashes being delivered to my home Distinct Cremations have been there for me. A lovely lady named Maxine looked after everything and was there for me. Mum was collected from her care home where she passed and I have been consulted at every step in the process of her cremation. I was even able to have a piece of music played as she was brought into the chapel, I played it at the same. Her ashes were delivered home in a beautiful casket. I now feel at peace. Thank you to the whole team of lovely people who looked after her. I would recommend Distinct Cremations to everyone, you will be looked after.
I found the service offered by the staff of Distinct Cremations excelled any expectations.