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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse advice by topic' then click Submit and you'll only be shown the FAQs from this section.

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Frequently asked questions - page 1

Yes – Our services are family-led but if you'd prefer to have a non-religious celebrant lead the service, your Customer Service Advisor can offer recommendations. Learn more about non-religious funerals.

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

Ashes can be scattered free of charge in our Gardens of Remembrance. If you have chosen to have the ashes returned to you, one of our Funeral Operatives will hand-deliver the ashes to your family after the cremation has happened.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

Our application was submitted to the FCA back in November 2021 and our Head of Compliance has been communicating with them regularly throughout the process. You can view our application here

The average cost of a funeral in the UK is now £4,184^[1]^. Our funeral plans start from as little as £1,499. You can view our full range of services and prices to learn more.

Sources

  1. SunLife (2021)

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or intimate cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star