Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 4

Our cremation plans guarantee your acceptance, with no medical questions or additional costs for the elderly or those with pre-existing medical conditions. However, for cremation plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider.

You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.

In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.

You can find more information on the FSCS's website.

Direct cremation includes a respectful cremation but does not include a funeral service with mourners present. We take care of all aspects of our direct cremation services including:

  • Collecting your loved one in our private ambulances
  • Caring for them at our mortuary
  • Supporting you with the paperwork required
  • Arranging the cremation itself at one of our parent-company Westerleigh Group crematoriums
  • Scattering the ashes at the crematorium

Prices to arrange our Direct Cremation for someone who has died start from £1,299. Or if you'd like to pre-plan and pay for a funeral for yourself or someone else ahead of time we also offer our Direct Cremation Plan from just £1,899.

Our direct cremation starts from just £1,299, which is 69%** cheaper than a traditional cremation.

** 69% saving is based on the cost of a basic funeral at £4,285 (SunLife Cost of Dying Report 2025, sunlife.co.uk/ funeral-costs) vs the cost of a Distinct Cremations direct cremation at £1,299.

The cost of a funeral plan can vary widely depending on the type of service you choose, the provider, and the specific options included.

A Distinct Cremation plan offers a more budget-friendly alternative to traditional funeral plans, with complete transparency and no hidden fees. Locking in a plan at today's rates ensures you and your family are safeguarded against future price hikes and inflation.

If you're unsure, you might want to contact a few providers directly for quotes based on your specific preferences.

Our Funeral Service includes a celebrant from our network of service leaders. We will speak to you about your preferences and then find you a celebrant that meets your needs.

You can also choose to use a specific celebrant you already have a connection with. However, if they charge more than the fee we provide for celebrant services, there may be additional fees to pay directly to the celebrant.

A family-led funeral is a funeral service led by the attendees rather than a celebrant or officiant. The funeral service can contain readings given by attendees or a eulogy from someone close to the deceased. Mourners can sit and listen to music in honour of the deceased or simply sit together quietly to reflect on their loved one's life.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Cheryl, Gary and Wayne Eaton, on Feefo 26 Jun 2025
The team were incredible in guiding us through the difficulties, from the very first moment of contact, they were empathetic, understanding and patient, till the last contact ensuring we had the future support we might need. I can't recommend these guys highly enough. If you are looking for an end of life arrangement of least stress to your loved ones, then i'd always suggest Distinct Cremations. Thank you again Kerry for all your help and assistance.
Alan Harris, on Feefo 17 Jun 2025
Distinct Cremations provided a professional service for my Fathers cremation. Every discussion I had with their representative Sarah, was helpful and supportive. She clearly explained the entire process and made sure we understood all of the options at each stage. Losing someone is very painful and to have someone take care of the cremation with all of our selected options was a great comfort. I have already recommended Distinct to my family and friends who are considering this type of cremation.
Anonymous, on Feefo 16 Jun 2025
From the first contact we had with Distinct Cremations, they were compassionate, understanding and professional. Nothing was too much for them, making a difficult situation more bearable. Our contact, Grace was amazing. Would happily recommend them. Thank you
Kevin William Gallagher, on Feefo 16 Jun 2025
They were so caring and I had my doubts at first. So when my neighbour was very poorly. I discussed it with her and we agreed to go forward. So I rang them and from then I they put my mind at rest. When she passed away one phone call out of hours and everything was all it took. My neighbour was picked up in 2 hrs 30 minutes. This was around 2am. Then they helped me through every step of the way. The ashes were delivered to my door within 7 days. Everything was so dignified. I've enquired about mine when the time comes. Wish to Thank everyone for the service they gave me. The lady 79 years old involved had no children and no close family. Kind regards Kevin Gallagher
Anonymous, on Feefo 14 Jun 2025
Both my mum and dad took out these policy's, my dad passed last year and mum passed this year, distinct cremations dealt with everything professionally and with courtesy, everything my parents wanted was taken care of, the people were lovely and always on the end of the phone for anything, thankyou from the bottom of my heart for making a tought time for our family into a pleasant experience ❤️
Warwick Kevin Fisher, on Feefo 8 Jun 2025
Outstanding from start to finish..I would definitely recommend Distinct Cremations ...All communication was dealt with professionally and compassionately.
Anonymous, on Feefo 7 Jun 2025
Cannot fault the excellent service received, all the employees are lovely, professional while friendly and compassionate. Highly recommend them and especially our director Maxine for making such a sad, difficult time/task easier to deal with.
Anonymous, on Feefo 5 Jun 2025
Was a fantastic service and would definitely recommend to others. They keep you upto date with every process which was very much appreciated.
4.9/5
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4.9/5
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4.8/5
Trustpilot logo
Read all our reviews