Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 4

Direct cremation includes a respectful cremation but does not include a funeral service with mourners present. We take care of all aspects of our direct cremation services including:

  • Collecting your loved one in our private ambulances
  • Caring for them at our mortuary
  • Supporting you with the paperwork required
  • Arranging the cremation itself at one of our parent-company Westerleigh Group crematoriums
  • Personally returning the ashes

Our prices to arrange an unattended cremation for someone who has died start from £1,199. Or if you'd like to pre-plan and pay for a funeral for yourself or someone else ahead of time we also offer an Unattended Direct Cremation Plan from just £1,699.

A family-led funeral is a funeral service led by the attendees rather than a celebrant or officiant. The funeral service can contain readings given by attendees or a eulogy from someone close to the deceased. Mourners can sit and listen to music in honour of the deceased or simply sit together quietly to reflect on their loved one's life.

Yes - you can take out a funeral plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a funeral plan for a loved one or talk to a member of our team today on 01543 211997.

Arranging a funeral with Distinct Cremations is simple. Contact us any time, and we’ll guide you through the process, from collecting the deceased to completing all necessary paperwork and arranging the cremation.

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.

The cheapest way to be cremated in the UK is with a direct cremation which takes place without a funeral service or mourners in attendance and starts from just £1,199 with Distinct Cremations if you need a funeral today.

If you are paying for your plan in up to 12 instalments, your nominated representative will need to pay the outstanding amount due.

If you are paying over 5 or 10 years and death occurs after 12 months and your monthly instalments are up to date, no further payment will need to be made.

If you are paying over 5 or 10 years and death occurs within 12 months of the start date of your plan, your nominated representative will need to pay the difference between the amount already paid and the single payment plan price at the time you took out your plan. If death occurs within 12 months of the start date of the plan as the result of accidental death, no further payment will need to be made.

Excellent. Professional, sympathetic and helpful

Diana 17/04/24

This is a good company, the cremation was dealt with very smoothly without any problems. The staff were very courteous and professional throughout. Everything... Read more

Wendy H 08/04/24

They gave a superb service, they were very professional from start to finish, but also friendly and empathetic too, at what was a very difficult time... Read more

Anonymous 07/04/24

Dee was lovely and understanding and advice was easy to understand

Anonymous 06/04/24

Very kind and helpful lady. She talked me through everything that I asked her about.

Anonymous 05/04/24

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24

Respectful. Understanding. All people concerned very helpful

Colin James John Cann 29/03/24

Before speaking to Distinct Cremations I had already checked other firms offering similar services and Distinct seemed like the best option for me. I... Read more

Anonymous 29/03/24

Received excellent service from Distinct Cremations. The passing of my stepfather was very distressing and emotional time for my family. David at DC... Read more

Anonymous 29/03/24
Feefo independent service review 5 star