Frequently Asked Questions

We will provide a qualified celebrant or officiant from our approved network to conduct the funeral service. The celebrant cost is included as part of our Simple Funeral Plan.

If the person arranging the funeral would like a specific celebrant, we might be able to cover the cost of this too, but there may be additional fees to pay directly to the celebrant if they are not part of our network.

A funeral plan lets you choose and pay for a funeral ahead of time. Planning your own funeral protects your family from funeral costs and ensures your wishes are known for the type of funeral you'd like. If you're going to be the one making funeral arrangements for someone else in future, you can also take out a funeral plan for them for peace of mind.

When the time comes we'll carry out every part of the process and deliver the ashes to your family at no extra cost. Our funeral plans include cremation, fees, collection, care, return of the ashes and much more. For full details of what is and is not covered with our different funeral plan options, please read our funeral plan summary and terms & conditions.

There’s no need to use a funeral director if you don’t want to. You can arrange the details of the funeral directly with us and we’ll also help make all the arrangements. If you need help on where to start, check out our in-depth guide to arranging a funeral without a funeral director.

Yes, this is known as unattended or direct cremation and it is an affordable option for anyone who wishes his loved one to be cremated without the fuss of a full funeral service.

While we endeavour to cremate the deceased as soon as possible following the service this isn't always possible. However, the cremation is always completed with 24-hours of arrival at the crematorium. Learn more about how long after death is a cremation.

You can choose a nominated representative when taking out a funeral plan. This person will put your wishes in motion when the cremation is required. This could be a family member, friend or someone else.

You can also include your plan's information in your will, however, the will is not typically read until after the funeral.

Yes, a direct cremation funeral plan lets you pay for an unattended direct cremation in advance. With our Unattended Direct Cremation Plan you have the option to pay upfront or in instalments over 1, 5, or 10 years. Your money is kept secure in a trust fund or if you are paying over 5 or 10 years it is protected by Scottish Friendly who are an authorised and regulated insurance provider.

If you’ve lost your plan documents, all you need to do is get back in touch with us and we can arrange for replacements to be sent out to you.