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Frequently asked questions - page 5

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the largest funeral and cremation service providers. The Westerleigh Group have owned and managed a network of private crematoria within the UK for over 30 years.

The coffin is burned with the body of the deceased inside the cremator.

All of the necessary services required for your cremations are in your initial costs. However, on occasion there may be additional costs. You can read the full list of additional services for more information.

Unfortunately we can’t transfer plans from a different company to ourselves. However, you can simply cancel your existing plan and take out a new one with us if you want to.

You’re free to visit any of our crematoria, within their opening hours, to view the grounds and facilities ahead of time.

On average it takes around two hours to cremate a body, but it can sometimes be longer or shorter in certain circumstances.

Cremation services typically last between 10 and 45 minutes, depending on the type of service chosen. For an unattended cremation there’s no service held before the cremation takes place.

Plans can be transferred upon request for those who've paid for a plan over 12 months or in one single payment. Unfortunately, we cannot transfer plans paid for by instalments over 5 or 10 years to another person.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star