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Our Frequently Asked Questions

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Frequently asked questions - page 6

There will be no changes to your plan and you have nothing to worry about - your funeral plan with Distinct Cremations is completely safe.

Yes – you can cancel your plan at any time, however terms and conditions will apply.

When you die, your family should first notify your local registry office so they’re aware that a death has happened.

The choice is entirely yours. It's not uncommon for people to divide the ashes of the deceased between their loved ones, so that everyone can have a reminder of them.

No – however, you can have flowers delivered ahead of time and arrange your own cars to bring you to the crematorium if you wish.

It typically takes between one and two weeks for the funeral to take place, although this time can increase if there are outstanding factors such as the need for an inquest. Funerals mayalso be delayed if there's limited availability at the crematorium.

A direct cremation is a simple fuss-free cremation without the costs, and stress, associated with arranging a traditional funeral. For many, a direct cremation allows them to separate the cremation from the celebration of the deceased’s life, allowing them a dignified opportunity to say goodbye in a way that better suits them.

To make things even easier, all of the arrangements are made directly with us.

Once you’ve agreed the type of service that you’d like, one of our Customer Service Advisors will take the payment in full, which can be made by credit or debit card.

We offer the highest levels of support and service but don't take our word for it read why our customers trust us.

Perfect plan for us.both.

Janet Hinton 09/05/22

Customer service brilliant. Easy to set up. Always happy to help with any questions you may have. Good listeners.

Anonymous 09/05/22

Because our family will not have the hassle of arranging our funerals. All they have to do is make one phone call to Distinct cremations & they will... Read more

Roy Butler 03/05/22

They were very helpful & explained everything clearly,but without being pushy or pressurising us into buying their product. After we had thought about... Read more

Anonymous 03/05/22

Having seen several options I chose this one as it best suited my needs. Pricing is very competitive.

John Alfred Sawdon 28/04/22

Excellent service. Extremely professional. Very friendly & courteous.

Anonymous 28/04/22

Exactly what we are wanting

Jean Mease 27/04/22

Very efficient, very friendly and explained everything so clearly. The whole setting up system was very easy and quick.

Anonymous 27/04/22

Purchased prepaid simple cremation plans for my wife and myself. Received a good service at all times. Minor error on one document rectified without any... Read more

Anonymous 23/04/22

Quick and easy to set up.

Anonymous 21/04/22
Feefo independent service review 5 star