Frequently Asked Questions

If you are paying for your plan in up to 12 instalments, your nominated representative will need to pay the outstanding amount due.

If you are paying over 5 or 10 years and death occurs after 12 months and your monthly instalments are up to date, no further payment will need to be made.

If you are paying over 5 or 10 years and death occurs within 12 months of the start date of your plan, your nominated representative will need to pay the difference between the amount already paid and the single payment plan price at the time you took out your plan. If death occurs within 12 months of the start date of the plan as the result of accidental death, no further payment will need to be made.

We will provide a qualified celebrant or officiant from our approved network to conduct the funeral service. The celebrant cost is included as part of our Funeral Service Plan.

If the person arranging the funeral would like a specific celebrant, we might be able to cover the cost of this too, but there may be additional fees to pay directly to the celebrant if they are not part of our network.

A funeral plan lets you choose and pay for a funeral ahead of time. Planning your own funeral protects your family from funeral costs and ensures your wishes are known for the type of funeral you'd like. If you're going to be the one making funeral arrangements for someone else in future, you can also take out a funeral plan for them for peace of mind.

When the time comes we'll carry out every part of the process and deliver the ashes to your family at no extra cost. Our funeral plans include cremation, fees, collection, care, return of the ashes and much more. For full details of what is and is not covered with our different funeral plan options, please read our funeral plan summary and terms & conditions.

There’s no need to use a funeral director if you don’t want to. You can arrange the details of the funeral directly with us and we’ll also help make all the arrangements. If you need help on where to start, check out our in-depth guide to arranging a funeral without a funeral director.

Yes, this is known as unattended or direct cremation and it is an affordable option for anyone who wishes his loved one to be cremated without the fuss of a full funeral service.

No matter where you are in Great Britain, our friendly and experienced team can help arrange a direct cremation near you. We will collect your loved one, bring them into our care, carry out the cremation and scatter the ashes at the crematorium or personally return them within 14 days, all whilst maintaining that human touch enveloped with compassion. To find out more information about our direct cremation services near you, head to our locations page or give us a call on 01543 212000. Our lines are open 24/7.

While we endeavour to cremate the deceased as soon as possible following the service this isn't always possible. However, the cremation is always completed with 24-hours of arrival at the crematorium. Learn more about how long after death is a cremation.

Prepaid funeral plans are the perfect way to secure a low-cost, respectful, meaningful funeral that can be paid off monthly for up to 10 years. For example, Distinct Cremations offers direct cremation funeral plans that are available on monthly payment plans for 12 months, 5 years or 10 years.