Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 10

A direct cremation is a simple fuss-free cremation without a funeral service. Having no mourners attend the cremation reduces the costs and stress of arranging a traditional funeral.

For many, a direct cremation allows them to separate the cremation from the celebration of the deceased’s life, allowing them a dignified opportunity to say goodbye in a way that better suits them.

At Distinct Cremations, we handle all the direct cremation arrangements, from collecting your loved one to returning their ashes, to make things even easier.

Upon arranging a funeral, once you’ve agreed the type of service that you’d like, one of our Customer Service Specialists will take the payment in full, which can be made by credit or debit card.

Our no fuss funerals start at £1,199 for a direct cremation without mourners or a service. Attended cremations begin at £1,599 for up to 8 people attending a 10-minute service. Prices vary based on the service options you choose.

There’s no limit on how many people can attend a wake, only as many as the organiser and venue are comfortable with.

Our funeral plan was rated 5 star by Fairer Finance, a leading independent reviewer of consumer finance.

The cost of a green funeral will differ between providers. However, if you’re looking for a low-cost, eco-friendly funeral, a green direct cremation is the most affordable option on the market.

If you’re planning ahead, you could opt for either an unattended cremation plan, from £1,699, or an attended cremation plan{, starting at £2,099, and add our Go Greener option for an additional £100. With payment plans ranging from a single payment to 10 years, you can look after the environment and your finances.

The FSCS is an independent service set up by the UK government to protect consumers when a financial firm fails. For example, if Distinct Cremations were to go out of business, the FSCS will protect every person who has taken out a plan with Distinct Cremations and provide them with a choice of a replacement funeral plan from a regulated provider or cash compensation.

You can find more information on the FSCS's website.

Different people can register a death including a relative, a friend, an official from the hospital where the death occurred, the owner or staff in a care home or someone who was present at the death.

I was very happy with the service I received and they are only a phone call away if I or my sons should need advice or help in any way

Anonymous 24/04/24

Excellent. Professional, sympathetic and helpful

Diana 17/04/24

This is a good company, the cremation was dealt with very smoothly without any problems. The staff were very courteous and professional throughout. Everything... Read more

Wendy H 08/04/24

They gave a superb service, they were very professional from start to finish, but also friendly and empathetic too, at what was a very difficult time... Read more

Anonymous 07/04/24

Dee was lovely and understanding and advice was easy to understand

Anonymous 06/04/24

Very kind and helpful lady. She talked me through everything that I asked her about.

Anonymous 05/04/24

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24

Respectful. Understanding. All people concerned very helpful

Colin James John Cann 29/03/24

Before speaking to Distinct Cremations I had already checked other firms offering similar services and Distinct seemed like the best option for me. I... Read more

Anonymous 29/03/24
Feefo independent service review 5 star