Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 8

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of private crematoria within the UK for over 30 years.

Last year, 23% of all funerals were unattended funerals without mourners present. 2% of funerals were direct burials and 21% of funerals were direct cremations. Direct cremations especially have risen in popularity in recent years as in 2019 they accounted for just 3% of funerals.[1]

[1] In 2025, 21% of funerals were direct cremations and 2% of funerals were direct burials. In 2019, 3% of funerals were direct cremations. (SunLife Cost of Dying Report 2026, sunlife.co.uk/funeral-costs)

The coffin is burned with the body of the deceased inside the cremator.

All of the necessary services required for your cremations are in your initial costs. However, on occasion, there may be additional costs. You can read the full list of additional services for more information.

The cremation service will take place Monday to Friday. When the time comes, our compassionate team will liaise between the person arranging the funeral and the chosen crematorium to find a suitable date and time.

You can, and it can make things easier and less stressful for when the time comes. If a loved one is suffering from a life limiting ailment, the dying person may want to be involved in their own funeral arrangements. Or a funeral can be planned when you're healthy with a funeral plan. We're happy to talk through your options 24/7 on 01543 211997.

Our [location] funeral services let you arrange a funeral from your own home. You can research and choose the funeral option that suits you best on our website, then give our experienced and empathetic team a call on 01543 212000. Whilst our funerals can be arranged without needing to visit any physical premises, we have a nationwide network of 42 crematoriums so can provide flexibility in where our attended cremations are held.

Absolutely. While fuss-free funerals focus on the cremation process, you have the freedom to organise a separate, **personalised memorial service at any time, allowing you to celebrate your loved one's life in a way that's meaningful to you.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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April Louise Wrigley, on Feefo 25 Apr 2026
From start to finish I was shown curtesy, care , compassion and the utmost respect for my relative . I was kept informed every step of the way and I knew my relative was in very good hands . Everything was dealt with in a professional way , from the original booking right to the lovely follow up call afterwards . I have already recommended Distinct Cremations to several people as I was so impressed with the level of service . Thankyou for making the whole process so special and stress free .
Anonymous, on Feefo 24 Apr 2026
We recently used Distinct Cremation when my much loved dear Wife/Mother/Grandmother and Great grandmother passed away , One phone call to them is all that was needed, They then looked after every thing that need's to be done at a very stressful time for the family, They were 100% Professional.
Keith Riley, on Feefo 1 Apr 2026
Happy with product and price/cost. Would have put 5 stars but like insurance only as good as the final outcome. No pressure selling clear product description.
Pauline Loosemore, on Feefo 30 Mar 2026
Excellent service was helped through every step and spoke to the same person every time would definitely recommend distinct cremations to anyone it made a difficult time so much easier
Anonymous, on Feefo 28 Mar 2026
very good service with added touch of music
Dorothy Jones, on Feefo 27 Mar 2026
Thank you Sarah Miller and the team for all the kindness, support and over and above the care you gave to me at this very difficult time. I couldn’t have made it through without the help and caring attitude of you and your team and I will always be grateful to you all. I would recommend that to use Distinct will ensure that a very upsetting time is treated with respect, understanding and empathy. Thank you again, you are a great team. Dorothy Jones.
Christopher Paul Hammocks, on Feefo 13 Mar 2026
Very pleased with the service from Distinct Cremations, Tracy was very helpful, professional and knowledgeable. Would definitely recommend. Not tried the service yet and fingers crossed i will not have to for many years.
Linda Clarke, on Feefo 12 Mar 2026
easy to set up the service. The lady on the phone was very helpful and easy to talk to.
4.9/5
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4.9/5
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4.9/5
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Read all our reviews