Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 11

When you die, your family should first notify your local registry office so they’re aware that a death has happened.

A direct cremation is a simple unattended cremation. Having a cremation without a funeral service reduces the costs and stress associated with arranging a traditional funeral.

Direct cremation allows for a separation between the cremation and how you choose to say goodbye to your loved one.

To simplify arrangements, all of the aspects of the direct cremation can be left to us. Get in touch to arrange a direct cremation with Distinct Cremations.

The choice is entirely yours. It's not uncommon for people to divide the ashes of the deceased between their loved ones, so that everyone can have a reminder of them.

There are many benefits to choosing a direct cremation. Direct cremations offer a respectful, uncomplicated cremation with no attendees present.

These are a few of the key benefits:

  • Families have flexibility over the farewell process so a loved one's life can be remembered in a personal and unique way.
  • Direct cremations are a cost-effective alternative to traditional funerals, allowing families to invest more in the farewell event with the money saved or prioritise their finances elsewhere.
  • Families of faith can hold a separate spiritual service instead of a traditional funeral.
  • A celebration of life event can be postponed until a later date when everyone involved is emotionally ready.
  • Busy and geographically scattered families have additional time to coordinate a gathering.

78% of Westerleigh Group’s crematoriums have mercury abatement technology installed which reduces air pollution. 27% of crematoriums have both mercury abatement technology and nitrogen oxide (NOx) filtration. These crematoriums are:

  • Babworth Crematorium
  • Mercia Forest Crematorium
  • New Forest Crematorium
  • North Wiltshire Crematorium
  • Sirhowy Valley Crematorium
  • Stirlingshire Crematorium
  • The Vale Crematorium
  • Waseley Hills Cemetery & Crematorium
  • Arun Crematorium
  • Herne Bay Crematorium
  • Bishopsbriggs Crematorium

Installing nitrogen oxide (NOx) filtration and mercury abatement is a programme Westerleigh Group intends to continue and accelerate over the coming years. By 2032, all crematoriums in our network will have the same environmental credentials as those listed here. Keep checking back as we add more crematoriums to the list.

It typically takes between one and two weeks for the funeral to take place, although this time can increase if there are outstanding factors such as the need for an inquest. Funerals may also be delayed if there's limited availability at the crematorium.

A direct cremation is a simple fuss-free cremation without a funeral service. Having no mourners attend the cremation reduces the costs and stress of arranging a traditional funeral.

For many, a direct cremation allows them to separate the cremation from the celebration of the deceased’s life, allowing them a dignified opportunity to say goodbye in a way that better suits them.

At Distinct Cremations, we handle all the direct cremation arrangements including collecting your loved one, caring for them in our mortuary and carrying out the cremation itself.

Upon arranging a funeral, once you’ve agreed the type of service that you’d like, one of our Customer Service Specialists will take the payment in full, which can be made by credit or debit card.

For those planning ahead, we offer funeral plans that can be paid for upfront or in monthly instalments, allowing you to arrange and pay for your funeral in advance.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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Anonymous, on Feefo 25 Apr 2025
Very easy to set up a funeral plan on line. All the information was very easy to understand and prices very reasonable, so pleased with everything my husband decided to purchase a plan as well
Kevin Athony French, on Feefo 23 Apr 2025
Straight forward.
Emma Susan Beach, on Feefo 23 Apr 2025
We received incredibly helpful support from Tracey when we did our Cremation plans. Tracey guided us through the whole process, and made it a positive customer experience. Thinking ahead about future plans isn't always easy, but we were put at ease by the friendly and helpful service we received. A relief to get our plans arranged. Would absolutely recommend Direct Cremation. A big "Thank You" to Tracey for the excellent customer care she gave us.
Stephen Duncan, on Feefo 21 Apr 2025
I would like to take this opportunity to thank everyone at distinct cremations for a very professional and well organised experience through a very difficult time I would also like to thank grace on customer service who was excellent and help me organise from start and up to the funeral
Anonymous, on Feefo 18 Apr 2025
Really lovely helpful lady called Sarah
Catherine Diane Lees, on Feefo 17 Apr 2025
My Mam had purchased an unattended cremation plan and I had to deal with Distinct Cremations as her daughter and next of kin. They provided an excellent service, kept me informed at every stage. They were very compassionate and understanding at this challenging time and always offered any support I may have needed. The people I had contact with over the phone and the people who delivered Mams ashes back to me were very professional.
Anonymous, on Feefo 16 Apr 2025
Distinct Cremation provided a flawless service for my late mother’s cremation, handled with kindness and sensitivity. They made the whole process so easy at what was a difficult and sad time for the family. My mother would have been so pleased to know the decision she made to use Distinct Cremation was a very good one.
Brenda Joyce Parsons, on Feefo 16 Apr 2025
Excellent service from start to finish. Everyone I spoke to in person or on the telephone were so kind considerate and helpful. Highly recommended
4.9/5
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4.9/5
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4.8/5
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