Frequently Asked Questions

There will be no changes to your plan and you have nothing to worry about - your funeral plan with Distinct Cremations is completely safe.

When the time comes, your nominated representative will contact us. Your personal funeral arranger will help them with all the details, including the legally required paperwork and arrangements.

If you have purchased a funeral plan with a single payment or over a period of up to 12 months, you can cancel your funeral plan within the first 30 days and receive all your money back. If you cancel after 30 days you will get most of your money back, minus a £275 cancellation fee.

If you have purchased a funeral plan over 5 or 10 years and cancel your plan within 12 months, you will get a full refund of all payments paid. If you cancel after 12 months (the moratorium period), your instalments will stop and you will not be entitled to any refund of the money you have already paid. You can read more on our T&Cs page.

The average cost of a direct cremation in the UK is £1,628 which is on average £2,882 cheaper than a traditional funeral with a service.* Direct cremation is the cheapest funeral option. At Distinct Cremations, a direct cremation costs £1,350.

* Saving of £2,882 is based on the cost of a traditional funeral at £4,510 vs direct cremation funeral at £1,628 (SunLife Cost of Dying Report 2026, sunlife.co.uk/funeral-costs

When you die, your family should first notify your local registry office so they’re aware that a death has happened.

A direct cremation is a simple unattended cremation. Having a cremation without a funeral service reduces the costs and stress associated with arranging a traditional funeral.

Direct cremation allows for a separation between the cremation and how you choose to say goodbye to your loved one.

To simplify arrangements, all of the aspects of the direct cremation can be left to us. Get in touch to arrange a direct cremation with Distinct Cremations.

Yes, Distinct Cremations is cheaper than Pure Cremations for funeral services now and, depending on your age, could be cheaper for a funeral plan in future too.

For a loved one who has died, a direct cremation costs from £1,350 with Distinct Cremations and £1,595 with Pure Cremation, saving you £245 if you choose Distinct Cremations.

A direct cremation funeral plan with Distinct Cremations costs £1,995 regardless of your age. Pure Cremation’s comparable direct cremation plan price varies depending on how old you are and where you live. A Pure Cremation funeral plan could cost up to £2,395, in which case a plan with Distinct Cremations is £400 cheaper.

(Funeral plan costs based on a single payment direct cremation funeral plan. Pure Cremation price based on a 55 year old in central Birmingham. Correct as of 29/09/2026.)

Yes, we will share the date and time your loved one's coffin will be brought into the crematorium if you would like to know. You may wish to have a moment of quiet reflection at the same time to view some photos, read a poem or light a candle at home in their memory.

Pure Cremation share the date the direct cremation will take place.