Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer both direct and Funeral Service plans delivered with dignity and care.

Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

Yes, as long you are over 18 you can take out a prepaid funeral plan for a direct cremation. A prepaid direct cremation plan is an agreement set up between you and your funeral provider. The funeral can be chosen and paid for in advance, providing a straightforward way to organise your future and ensuring a direct cremation for you when the time comes.

At Distinct Cremations, we ask no medical questions and there are no screenings. You can see more on our funeral plans page.

After confirming the death, a hospital doctor will issue a vital medical certificate detailing the cause, essential for legal procedures. Enclosed in a sealed envelope, it's addressed to the local register office of births, deaths, and marriages. You can usually retrieve this certificate from the hospital's bereavement office or the deceased's GP, along with guidance on death registration procedures.

The documents needed for a direct cremation include:

  • The medical certificate of cause of death
  • Death certificate/green form from the registry office
  • Completed cremation forms

In case of a coroner's involvement, additional forms may be required. Approval by a medical professional is needed for the cremation to proceed. For more detailed information, see our guide on the documents you need to arrange a funeral.

For some, the lower cost of an unattended funeral makes it a more affordable or attractive option. Others simply prefer to have a more low-key send off. Or for people who don't want to follow traditions, an unattended cremation gives families the freedom to hold a personal and unique celebration of life event. See our celebration of life ideas for inspiration around locations, themes, dress codes and more.

Unattended direct cremation plans are the cheapest funeral package on the market in the UK. For example, our unattended direct cremation plan starts at £1,999 with the option to pay in a single payment, over 12 months, 5 years or 10 years.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Anonymous, on Feefo 31 Jan 2026
A simple and relatively inexpensive option that gave us what we needed along with the option of more additions should we change our minds.
Kim Carter, on Feefo 28 Jan 2026
Totally lovely and personal service right from start to finish A special mention of Sarah who really puts you at ease and explains the whole process . Highly recommend .
Jill H, on Feefo 22 Jan 2026
I was nervous about an unattanded cremation but there was no need. From the time my husband passed away to after the delivery of his ashes to me in time for Christmas everything was handled with so much kindness and compassion and quiet efficiency. I was reticent about not seeing him laid out but I had valuable and more meaningful time with him at home before he was collected. The Funeral Directors who collected him were amazing, affording my husband the care and dignity he deserved, and making sure they knew what I wanted for him. They even asked if I would like to walk in front of the vehicle with one of them which was a lovely touch. I have my own unattended cemation plan and now I have experienced this I feel reassured that when the time comes my family will be looked after. Thank you Distinct Cremations.
Tracy Linda May Bance, on Feefo 19 Jan 2026
They’re absolutely amazing so helpful and supportive all the way along, I recently lost my dad and he chose this sort of cremation. Nothing is too much trouble for them. My dad was cremated in Essex and they brought his ashes all the way to Wales. Maxine, the lady who was supporting me was just one in 1 million always there to listen always there to help. A big thank you to all of you, Tracy.**
Nicci Saville , on Google 17 Jan 2026
The service provided was a truly personal and caring one. Very professional and knowledgeable. Care was taken throughout the journey I was impressed with the service. Thank you.
Debbie Banks, on Trustpilot 15 Jan 2026
Amazing service from start to finish , they made me feel like my dad was being cared for from the moment I rang them so respectful and helpful I spoke to a lady called Maxine who was amazing and a young lady called Libby delivered my dads ashes she was amazing so respectful and kind ,everyone was amazing I would highly recommend this service to anyone
Roger Bramford, on Google 12 Jan 2026
I found Distinct Cremations very helpful to me during my recent bereavement. Nothing was too much to ask, and the ashes were delivered to me as per my request. My grateful thanks to their staff, especially Maxine for your personal care shown to my partner Lorraine.
William Pedel, on Google 8 Jan 2026
The whole experience with Distinct Cremations was excellent did everything we needed, and Maxine helped us in a very professional way and looked after our every need, she was a pleasure to deal with 10/10
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews