Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
Yes, single payments and instalments up to 12 months are held in a secure Trust which is managed by independent trustees. For 5 & 10 year instalment plans we purchase a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. The proceeds of that policy will be used to pay for your chosen cremation at the time of need.
Yes, it is possible to plan your own funeral and doing so has a number of benefits. With our [location] funeral plans, you can pay for your funeral in advance to relieve your family of the financial burden when the time comes. Funeral planning ahead of time also gives you and your family peace of mind about what will happen and leaves no uncertainty about your wishes. Once your funeral plan in [location] is set up the price is set so you are protected from any future rises in funeral costs.
Attendee numbers for our Simple Funeral Plan are not restricted.
Our Customer Service Specialists can give you information about the exact seating and standing capacity of the chapel at your chosen crematorium. For especially large groups of mourners, many of our crematoriums also offer external viewing screens.
You’ll typically receive your documents within five working days of taking out the plan.
Though a direct cremation with Distinct Cremations takes place without a service or mourners, the coffin is still respectfully taken through the front door of the crematorium chapel. The coffin is then set down in the crematorium whilst a piece of music chosen by the family is played. After this, the cremation takes place.
Following the cremation, we personally return the ashes to the family within 14 days or scatter them in our garden of remembrance if preferred. Visit our how it works page for more details about our direct cremation services.
There is a legal requirement to independently measure emissions emitted by a crematorium annually. These must be submitted to the local authority as evidence of compliance. Data from two Westerleigh Group sites show they are almost “clean to air”. With all our sites planned to have the same technology over the coming years, Westerleigh Group are well on their way to being net zero by 2032. In 2022, Westerleigh Group abated 70% of all cremations* carried out across 37 operational sites which exceeds the government targets of 50%.
*Figures submitted to Crematoria Abatement of Mercury Emissions Organisation (CAMEO)
Currently, the LifeArt coffin is only available in a maximum size of 6’4” x 24” and we are unable to source a larger sustainable coffin. This optional extra may therefore be unsuitable for someone needing a larger coffin.
A direct cremation is the most straightforward and simple way to say goodbye. If you're looking for a fuss, worry and tradition-free funeral, with little stress and low expense, then a direct cremation may be the perfect solution for you.
Get in touch with us for personalised guidance on how a direct cremation could be the right choice for your needs. Call us on 01543 211997 today.
Oak Tree Court, Brookfield Drive, Cannock, WS11 0JN
