Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 13

Yes, you can pay for your funeral plan in 12 monthly instalments or over 5 or 10 years. Terms & conditions apply.

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of crematoria within the UK for over 30 years.

Westerleigh Group has a strong emphasis on the environmental aspect of its work and has been measuring emissions and investing in the latest energy efficiency for some time. Westerleigh Group’s crematoriums also have extensive and beautiful grounds and offer a unique opportunity to respond to the current biodiversity crisis and offset residual carbon.

By 2032, Westerleigh Group has a target of reaching net zero carbon emissions by continuing to invest in the latest energy-efficient equipment and developing a significant programme of woodland tree planting.

If you would like to arrange a direct cremation in [location] for yourself in the future or you know you will be responsible for planning someone else's funeral, you can also arrange a direct cremation in advance with a direct cremation funeral plan. As well as providing direct cremation services at the time of need, we also offer the option to set up a Unattended Direct Cremation Plan.

A [location] direct cremation is an unattended cremation without a conventional funeral service. Choosing a direct cremation funeral gives you the freedom to hold a celebration of your loved one's life at a place which has personal significance and takes away the time pressure so you can plan a memorial in exactly the way you would like.

Some alternatives to a traditional funeral are taking a walk to scatter ashes, having a family meal, holding an event at home or at a local venue or something to reflect your loved one's unique hobbies and interests.

While we can’t arrange the celebration for you we can provide guidance if needed.

Yes, you can arrange your own direct cremation funeral with a direct cremation funeral plan. Our Unattended Direct Cremation Plan includes everything needed for a respectful unattended cremation. The plan also includes the return of the ashes so that your family has the option to hold a memorial event separate to the cremation itself.

Unfortunately, we’re unable to offer viewings of the deceased before, or during, the cremation.

We provide a simple light oak style coffin.

This can be upgraded to an environmentally friendly coffin made using recycled and recovered wood as part of our Go Greener add on.

Service very efficient, and comprehensive. Understandably, you "chased me up" when there was a delay in my response to place an order, but this... Read more

Anonymous 02/05/24

I was very happy with the service I received and they are only a phone call away if I or my sons should need advice or help in any way

Anonymous 24/04/24

Excellent. Professional, sympathetic and helpful

Diana 17/04/24

This is a good company, the cremation was dealt with very smoothly without any problems. The staff were very courteous and professional throughout. Everything... Read more

Wendy H 08/04/24

They gave a superb service, they were very professional from start to finish, but also friendly and empathetic too, at what was a very difficult time... Read more

Anonymous 07/04/24

Dee was lovely and understanding and advice was easy to understand

Anonymous 06/04/24

Very kind and helpful lady. She talked me through everything that I asked her about.

Anonymous 05/04/24

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24

Respectful. Understanding. All people concerned very helpful

Colin James John Cann 29/03/24
Feefo independent service review 5 star