Frequently Asked Questions

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

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Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 15

We take pride in offering the deceased a dignified send-off. While in our care we wash their body, wash and comb their hair and dress them before the cremation.

We’ll keep the deceased dressed in the same clothes they were wearing when they entered our care unless otherwise requested. If you’ve got a specific outfit you’d like them to wear, just let us know and provide it prior to the cremation.

Many people struggle to afford a funeral because of the rising funeral costs. If you’re arranging the funeral of a loved one and you think you can’t afford it, check if you’re eligible for Government assistance via a Funeral Expenses Payment in England & Wales or check your eligibility and apply for a Funeral Support Payment in Scotland.

With Distinct Cremations, it will take approximately 2-4 weeks to arrange the funeral. This includes the completion of the necessary paperwork and the cremation itself. Once the cremation has taken place, the ashes will be personally returned by our team within 14 days.

Excellent customer service. . A special mention to Kerrie who was so helpful, she talked me through the process and ensured everything went smoothly. She... Read more

Nalan Senverdi 20/05/24

Service very efficient, and comprehensive. Understandably, you "chased me up" when there was a delay in my response to place an order, but this... Read more

Anonymous 02/05/24

I was very happy with the service I received and they are only a phone call away if I or my sons should need advice or help in any way

Anonymous 24/04/24

Excellent. Professional, sympathetic and helpful

Diana 17/04/24

This is a good company, the cremation was dealt with very smoothly without any problems. The staff were very courteous and professional throughout. Everything... Read more

Wendy H 08/04/24

They gave a superb service, they were very professional from start to finish, but also friendly and empathetic too, at what was a very difficult time... Read more

Anonymous 07/04/24

Dee was lovely and understanding and advice was easy to understand

Anonymous 06/04/24

Very kind and helpful lady. She talked me through everything that I asked her about.

Anonymous 05/04/24

easer of application

Anonymous 02/04/24

From the very first phone call I felt things were going to be handled well. Kindness compassion and helpful ness were shown throughout. I was kept informed... Read more

Anonymous 01/04/24
Feefo independent service review 5 star