Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 15

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of crematoria within the UK for over 30 years. We now operate 41 crematoriums.

Westerleigh Group has a strong emphasis on the environmental aspect of its work and has been measuring emissions and investing in the latest energy efficiency for some time. By 2032, Westerleigh Group has a target of reaching net zero carbon emissions by continuing to invest in the latest energy-efficient equipment and developing a significant programme of woodland tree planting.

Westerleigh Group’s crematoriums also have extensive and beautiful grounds and offer a unique opportunity to respond to the current biodiversity crisis and offset residual carbon.

If you would like to arrange a direct cremation in [location] for yourself in the future or you know you will be responsible for planning someone else's funeral, you can also arrange a direct cremation in advance with a direct cremation funeral plan. As well as providing direct cremation services at the time of need, we also offer the option to set up a Direct Cremation Plan.

A [location] direct cremation is an unattended cremation without a conventional funeral service. Choosing a direct cremation funeral gives you the freedom to hold a celebration of your loved one's life at a place which has personal significance and takes away the time pressure so you can plan a memorial in exactly the way you would like.

Some alternatives to a traditional funeral are taking a walk to scatter ashes, having a family meal, holding an event at home or at a local venue or something to reflect your loved one's unique hobbies and interests.

While we can’t arrange the celebration for you we can provide funeral guidance if needed.

Yes, you can arrange your own direct cremation funeral with a direct cremation funeral plan. Our Direct Cremation Plan includes everything needed for a respectful unattended cremation. The plan also includes the return of the ashes so that your family has the option to hold a memorial event separate to the cremation itself.

Unfortunately, we’re unable to offer viewings of the deceased before, or during, the cremation.

We provide a classic light oak style coffin.

If a larger coffin is required, we will provide this at no additional cost.

Yes, single payments and instalments up to 12 months are held in a secure Trust which is managed by independent trustees. For 5 & 10 year instalment plans we purchase a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. The proceeds of that policy will be used to pay for your chosen cremation at the time of need.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 25 Apr 2025
Very easy to set up a funeral plan on line. All the information was very easy to understand and prices very reasonable, so pleased with everything my husband decided to purchase a plan as well
Kevin Athony French, on Feefo 23 Apr 2025
Straight forward.
Emma Susan Beach, on Feefo 23 Apr 2025
We received incredibly helpful support from Tracey when we did our Cremation plans. Tracey guided us through the whole process, and made it a positive customer experience. Thinking ahead about future plans isn't always easy, but we were put at ease by the friendly and helpful service we received. A relief to get our plans arranged. Would absolutely recommend Direct Cremation. A big "Thank You" to Tracey for the excellent customer care she gave us.
Stephen Duncan, on Feefo 21 Apr 2025
I would like to take this opportunity to thank everyone at distinct cremations for a very professional and well organised experience through a very difficult time I would also like to thank grace on customer service who was excellent and help me organise from start and up to the funeral
Anonymous, on Feefo 18 Apr 2025
Really lovely helpful lady called Sarah
Catherine Diane Lees, on Feefo 17 Apr 2025
My Mam had purchased an unattended cremation plan and I had to deal with Distinct Cremations as her daughter and next of kin. They provided an excellent service, kept me informed at every stage. They were very compassionate and understanding at this challenging time and always offered any support I may have needed. The people I had contact with over the phone and the people who delivered Mams ashes back to me were very professional.
Anonymous, on Feefo 16 Apr 2025
Distinct Cremation provided a flawless service for my late mother’s cremation, handled with kindness and sensitivity. They made the whole process so easy at what was a difficult and sad time for the family. My mother would have been so pleased to know the decision she made to use Distinct Cremation was a very good one.
Brenda Joyce Parsons, on Feefo 16 Apr 2025
Excellent service from start to finish. Everyone I spoke to in person or on the telephone were so kind considerate and helpful. Highly recommended
4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews