Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.
Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
While we can’t arrange the celebration for you we can provide funeral guidance if needed.
Yes, you can arrange your own direct cremation funeral with a direct cremation funeral plan. Our Direct Cremation Plan includes everything needed for a respectful unattended cremation. The plan also includes the return of the ashes so that your family has the option to hold a memorial event separate to the cremation itself.
Unfortunately, we’re unable to offer viewings of the deceased before, or during, the cremation.
We provide a classic light oak style coffin.
If a larger coffin is required, we will provide this at no additional cost.
Yes, single payments and instalments up to 12 months are held in a secure Trust which is managed by independent trustees. For 5 & 10 year instalment plans we purchase a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. The proceeds of that policy will be used to pay for your chosen cremation at the time of need.
Yes, it is possible to plan your own funeral and doing so has a number of benefits. With our funeral plans, you can pay for your funeral in advance to relieve your family of the financial burden when the time comes. Funeral planning ahead of time also gives you and your family peace of mind about what will happen and leaves no uncertainty about your wishes. Once your funeral plan is set up the price is set so you are protected from any future rises in funeral costs.
When you take out your plan, you’ll need to make some decisions, such as whether you want a direct cremation or a funeral with a service, the length of the service and, if applicable, which of our crematoriums you prefer.
Other decisions, such as choosing music, readings, and whether to personalise the funeral further, are separate to your plan. You can make a note of your preferences for your family. When the time comes, your family may choose to add elements that are important to them.
You’ll typically receive your documents within five working days of taking out the plan.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.
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Over 74,000 cremations a year
Westerleigh Group including Distinct Cremations carried out over 74,000 cremations in 2024.
